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Operations Supervisor

Vision Hospitality Group

Operations Supervisor

Franklin, TN
Full Time
Paid
  • Responsibilities

    The Operations Supervisor assists in leading, directing and managing all hotel operations including, but not limited to: supervising staff across multiple departments/ work areas, guest service and problem resolution, food and beverage operations, housekeeping activities and inspections, upholding and executing maintenance and cleanliness standards of the hotel,implementing and complying with all company policies and brand standards, and supervising employees to comply with all company policies and brand standards.

    Job Requirements:

    Complete all required brand specific training

    Complete all required Vision University training

    Complete all required health and safety training

    Adhere to all Vision Hospitality Group, Inc. and property specific brand standards

    Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests

    Provide personalized, friendly service to every guest and associate

    Balance the day’s business in an accurate and orderly and timely fashion

    Verify accuracy of cashier’s deposits and may prepare a daily bank deposit

    Perform administrative and clerical duties as needed

    Oversees employee work and jobflows in accordance to company and brand standards

    Coaches and guides employees to perform at their best

    Ensure proper “new hire” procedures are followed as directed by Vision Hospitality Group, Inc.

    Verify accuracy of cash on hand, including safe and petty cash. Log any discrepancies on a daily basis

    May Prepare “daily reports” and transmit them to Vision Hospitality Group, Inc. and/or Hotel Management

    Assist in property accounting procedures

    Have complete knowledge of all hotel systems including phone PBX system, key system, PMS systems

    Prepares all necessary month-end statistical reports as needed by Vision Hospitality Group, Inc.

    Necessary Skills:

    Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.

    Must be responsible for safety and security of guests, fellow employees and hotel assets

    Have knowledge of fire alarm system and evacuation procedures

    Have dependable transportation available

    Able to communicate effectively in writing, verbally, and in person

    Able to work a flexible schedule. We are a 24/7 business which may require work availability of nights, weekends, and holidays

    Is organized, honest, work well with others, and have an outgoing personality

    Maintain a clean and attractive work area, uniform, and person

    Able to work with people from diverse cultures and backgrounds

    Physical Requirements:

    Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds

    Can stand/walk on feet for 8 hours and work in a restrictive space/environment

    Must have eyesight enabling vision both near and far

    Must be comfortable using a step stool or ladder

    Must be able to use/lift arms for up to 8 hours

    Must be able to handle heat and stress

    Have finger dexterity for operating equipment

    Must speak in a clear, understandable voice, hear at a basic level, understand English, and be able to write.

    EEOE