The Operations Supervisor assists in leading, directing and managing all hotel operations including, but not limited to: supervising staff across multiple departments/ work areas, guest service and problem resolution, food and beverage operations, housekeeping activities and inspections, upholding and executing maintenance and cleanliness standards of the hotel,implementing and complying with all company policies and brand standards, and supervising employees to comply with all company policies and brand standards.
Job Requirements:
Complete all required brand specific training
Complete all required Vision University training
Complete all required health and safety training
Adhere to all Vision Hospitality Group, Inc. and property specific brand standards
Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests
Provide personalized, friendly service to every guest and associate
Balance the day’s business in an accurate and orderly and timely fashion
Verify accuracy of cashier’s deposits and may prepare a daily bank deposit
Perform administrative and clerical duties as needed
Oversees employee work and jobflows in accordance to company and brand standards
Coaches and guides employees to perform at their best
Ensure proper “new hire” procedures are followed as directed by Vision Hospitality Group, Inc.
Verify accuracy of cash on hand, including safe and petty cash. Log any discrepancies on a daily basis
May Prepare “daily reports” and transmit them to Vision Hospitality Group, Inc. and/or Hotel Management
Assist in property accounting procedures
Have complete knowledge of all hotel systems including phone PBX system, key system, PMS systems
Prepares all necessary month-end statistical reports as needed by Vision Hospitality Group, Inc.
Necessary Skills:
Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
Must be responsible for safety and security of guests, fellow employees and hotel assets
Have knowledge of fire alarm system and evacuation procedures
Have dependable transportation available
Able to communicate effectively in writing, verbally, and in person
Able to work a flexible schedule. We are a 24/7 business which may require work availability of nights, weekends, and holidays
Is organized, honest, work well with others, and have an outgoing personality
Maintain a clean and attractive work area, uniform, and person
Able to work with people from diverse cultures and backgrounds
Physical Requirements:
Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds
Can stand/walk on feet for 8 hours and work in a restrictive space/environment
Must have eyesight enabling vision both near and far
Must be comfortable using a step stool or ladder
Must be able to use/lift arms for up to 8 hours
Must be able to handle heat and stress
Have finger dexterity for operating equipment
Must speak in a clear, understandable voice, hear at a basic level, understand English, and be able to write.
EEOE