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Vice President of Hotel Operations

Vision Hospitality Group

Vice President of Hotel Operations

Chattanooga, TN
Full Time
Paid
  • Responsibilities

    Who We Are:

    Vision Hospitality Group is a highly entrepreneurial company limited only by our imagination. Our workplace culture is defined by the Golden Rule and rooted in our Vision Values. Each associate strives to uphold our mission to be the “Best, most respected hotel company in America”. We collaborate together and support one another through every day’s challenges. We have a spirit of continuous improvement- never bored, and never complacent. We seek opportunities to learn and share, making ourselves and others better at what we do. Each member thrives on hard work, diversity and dedication to an outstanding guest experience. We are committed to making our team members feel welcomed and included so they can connect with every guest. Finally, we celebrate those bonds and connections by giving back to the community with our efforts and time. Heartfelt service is at the core of everything we do. We are One Team- One Vision.

    The Role:

    The Vice President of Hotel Operations will direct, administer and coordinate the internal operational activities of the Company in accordance with policies, strategies, and objectives established by the President & CEO. The VP of Hotel Operations will assist the CEO in the development of strategic organization goals that pertain to Hotel Operations to include evaluating the effectiveness of management practices and processes and activities. He/She will develop and maintain strong relationships with the Hospitality Brands, work and collaboratively with direct and indirect reports to deliver on strategic goals and cross-functional collaboration.

    Acceptance of this position will require relocation to Chattanooga, Tennessee.

    The Ideal Candidate:

    The ideal candidate will have at minimum 10 years of progressive leadership experience in hotel operations within full service or high-performing select service hotels. The candidate will have excellent knowledge of operational standards for premium hotel brands, and 3-5 years of experience at a regional director or executive level position is expected. The candidate will have a demonstrated track record of success in assembling and leading teams to achieve excellent financial results, create great working environments, and provide genuine care for guests. The candidate should also show a history of systems development to make these results sustainable and teachable to the next generation of leadership.

    Duties and Responsibilities:

    • Be a champion of company culture by making decisions and taking actions that embody our company values

    • Achieves results with integrity and kindness

    • Demonstrates genuine care for our guests and our associates

    • Provides leadership to the hotel management arm of the company including daily organizational operations, directing internal operations to achieve budgeted results, and other key metrics

    • Works collaboratively with direct reports to establish, monitor, and ensure delivery on strategic goals that align with established objectives of the organization

    • Acts as a primary liaison between Company and the Brand’s franchising groups; ensures that quality control is maintained as it pertains to brand standards

    • Supports the overall process of management and corporate decision-making to ensure the organization maximizes its short, medium and long term profitability and returns

    • Develops a broad and deep knowledge of all Company programs and provides creative solutions to organizational and operational challenges

    • Leads, coaches, develops and retains a high-performing team

    • Analyzes current technology infrastructure to determine systems that support the growth of the Company and specific needs

    • Conducts regular meetings with direct reports to ensure that priorities are clear and coordinated

    • Evaluates the effectiveness of management practices, processes and activities; recommends or otherwise ensures appropriate measures are taken to maximize the performance of all operations

    • Produces timely, accurate, and complete reports on the state of operations to the President & CEO

    • Facilitates the resolution of personnel issues and manages priorities and organizational projects as needed

    • Fosters effective communications, accountability, and ownership; supports an organizational culture that promotes initiative, appropriate risk-taking, learning, creativity, cooperation, equity, and mutual respect

    • Proactively identifies internal opportunities and challenges and works with the Senior Management Team and other appropriate staff to maximize opportunities and effectively resolve challenges

    • Establishes and monitors financial and other operations performance reporting systems; provides comprehensive and timely financial information to the Senior Management Team

    Knowledge, Skills & Abilities:

    • Bachelor’s degree in business, administration or hotel management

    • Minimum 10-12 years of related experience, with at least 3-5 years in an executive position within a Corporate Office setting

    • Strong verbal communication skills with impeccable customer service relationship skills

    • Previous experience working in a 3rd Party Management arrangement a plus

    • Successful track record of working with hotel ownership groups

    • Strong premium hotel brand knowledge to include Marriott, Hilton, and Hyatt highly desirable

    • Knowledge of hotel operational systems and other major systems pertinent to the position

    Physical Requirements:

    Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds

    Can stand/walk on feet for 8 hours and work in a restrictive space/environment

    Must have eyesight enabling vision both near and far

    Must be comfortable using a step stool or ladder

    Must be able to use/lift arms for up to 8 hours

    Must be able to handle heat and stress

    Have finger dexterity for operating equipment

    Must speak in a clear, understandable voice, hear at a basic level, and understand English

    Must be able to write