Front Office Manager oversees the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards.
Job Requirements:
Complete all required brand specific training
Complete all required Vision University training
Complete all required health and safety training
Adhere to all Vision Hospitality Group, Inc. and property specific brand standards
Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests
Provide personalized, friendly service to every guest and associate
Oversee the Front Office and hold staff to a high standard of service execution
Monitor and evaluate guest satisfaction
Recognize regular and VIP Guests promoting Brand loyalty program
Maximize room occupancy at best rates
Promote other services and facilities of the hotel through up-selling techniques
Set departmental objectives and work schedules
Ensure adherence of Front Office staff to Brand Standards and Vision Hospitality Standards and values
Recruit, manage, and train, Front Office Team
Assist with other departments when necessary
Comply with hotel security, fire regulations, and all health/safety regulations and legislation
Have knowledge of all hotel systems including phone PBX system, key system, PMS systems, and Vision Hospitality Group programs
Have knowledge of surrounding area
Necessary Skills:
Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
Must be responsible for security of guests, fellow employees and hotel assets
Have knowledge of fire alarm system and evacuation procedures
Have dependable transportation available
Able to communicate effectively in writing, by telephone and in person
Able to work a flexible schedule
Is organized, honest, work well with others, and have an outgoing personality
Maintain a clean and attractive work area, uniform, and person
Physical Requirements:
Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds
Can stand/walk on feet for 8 hours and work in a restrictive space/environment.
Must have eyesight enabling vision both near and far
Must be comfortable using a step stool or ladder
Must be able to use/lift arms for up to 8 hours
Must be able to handle heat and stress
Have finger dexterity for operating equipment
Must speak in a clear, understandable voice, hear at a basic level, and understand English
Must be able to write
EEOE