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Front Office Manager

Vision Hospitality Group

Front Office Manager

Chattanooga, TN
Full Time
Paid
  • Responsibilities

    Front Office Manager oversees the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards.

    Job Requirements:

    Complete all required brand specific training

    Complete all required Vision University training

    Complete all required health and safety training

    Adhere to all Vision Hospitality Group, Inc. and property specific brand standards

    Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests

    Provide personalized, friendly service to every guest and associate

    Oversee the Front Office and hold staff to a high standard of service execution

    Monitor and evaluate guest satisfaction

    Recognize regular and VIP Guests promoting Brand loyalty program

    Maximize room occupancy at best rates

    Promote other services and facilities of the hotel through up-selling techniques

    Set departmental objectives and work schedules

    Ensure adherence of Front Office staff to Brand Standards and Vision Hospitality Standards and values

    Recruit, manage, and train, Front Office Team

    Assist with other departments when necessary

    Comply with hotel security, fire regulations, and all health/safety regulations and legislation

    Have knowledge of all hotel systems including phone PBX system, key system, PMS systems, and Vision Hospitality Group programs

    Have knowledge of surrounding area

    Necessary Skills:

    Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.

    Must be responsible for security of guests, fellow employees and hotel assets

    Have knowledge of fire alarm system and evacuation procedures

    Have dependable transportation available

    Able to communicate effectively in writing, by telephone and in person

    Able to work a flexible schedule

    Is organized, honest, work well with others, and have an outgoing personality

    Maintain a clean and attractive work area, uniform, and person

    Physical Requirements:

    Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds

    Can stand/walk on feet for 8 hours and work in a restrictive space/environment.

    Must have eyesight enabling vision both near and far

    Must be comfortable using a step stool or ladder

    Must be able to use/lift arms for up to 8 hours

    Must be able to handle heat and stress

    Have finger dexterity for operating equipment

    Must speak in a clear, understandable voice, hear at a basic level, and understand English

    Must be able to write

    EEOE