The Banquet Captain oversees events, assigns set-up, and breakdown of event space to ensure an outstanding customer experience in a timely, courteous, efficient and customized manner. Effective coordination of hotel departments is essential in this position. Specifically, you will be responsible for performing the following tasks to the highest standards.

Job Requirements:

Complete all required brand specific training

Complete all required Vision University training

Complete all required health and safety training

Adhere to all Vision Hospitality Group, Inc. and property specific brand standards

Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests

Provide personalized, friendly service to every guest and associate

Oversee events

Set-up and breakdown all function rooms

Act as the contact person for the guest

Coordinate customer experience with the kitchen, front desk, set-up, and sales staff

Ensure compliance of all company policies and procedures

Coordinate inventory with event calendar and BEO to ensure inventory is equal to what is needed

Inspect the scheduled function area/room for cleanliness, working condition and proper furniture/equipment set up. Rectify any deficiencies with respective departments

Oversee event staff being mindful of uniform appropriateness, attendance, and timeliness

Conduct pre-function inspections to identify any outstanding needs and readiness for event

Conduct pre-function meeting with appropriate staff and review all information pertinent to setup and service of function

Total all outstanding charges for the function, prepare check, and present to event contact for payment adhering to all cashiering procedures/policies

Provide feedback to manager

Complete all paperwork and closing duties in accordance with departmental standards

Conduct post-function inspection, and review status of assignments and any follow-up action needed with Manager and/or incoming Supervisor

Monitor and handle customer complaints to ensure customer satisfaction

Maintain cleanliness and organization in all work areas

Uphold appropriate departmental standards of quality/timing

Attend all scheduled employee meetings and brings suggestions for improvement

Necessary Skills:

Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.

Must be responsible for safety and security of guests, fellow employees and hotel assets

Have knowledge of fire alarm system and evacuation procedures

Have dependable transportation available

Able to communicate effectively in writing, verbally, and in person

Able to work a flexible schedule. We are a 24/7 business which may require work availability of nights, weekends, and holidays

Is organized, honest, works well with others, and has an outgoing personality

Maintain a clean and attractive work area, uniform, and person

Able to work with people from diverse cultures and backgrounds

Physical Requirements:

Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 35 pounds

Can stand/walk on feet for 8 hours and work in a restrictive space/environment

Must have eyesight enabling vision both near and far

Must be comfortable using a step stool or ladder

Must be able to use/lift arms for up to 8 hours

Must be able to work in extreme conditions such as heat, cold and stress

Have finger dexterity for operating equipment

Must speak in a clear, understandable voice, hear at a basic level, and understand English

Must be able to write

EEOE