Guest Service Representative consistently delivers outstanding customer service to each guest every time ensuring that the highest standards are upheld and guest expectations are exceeded through the check-in/check-out process, in person throughout their stay and in telephone communications. Guest Service Representatives respond to guest’s requests with a sense of urgency and concern. Guest Service Representative is the communication and information center for guests, fellow employees, vendors, and other outside business representatives. They perform a variety of clerical duties including basic computer work, reception and simple accounting tasks. Specifically, you will be responsible for performing the following tasks to the highest standards.

Job Requirements:

Complete all required brand specific training

Complete all required Vision University training

Complete all required health and safety training

Adhere to all Vision Hospitality Group, Inc. and property specific brand standards

Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests

Provide personalized, friendly service to every guest and associate

Have knowledge of all hotel systems including PBX phone system, key card system, PMS reservation systems, and general office machines

Complete all tasks described on the relevant shift check list during shift

Have knowledge of fire alarm system and Emergency/evacuation procedures

Check the credit of guest accounts daily and follow up if action is required

Have knowledge of surrounding area

Be responsible for security of guests, fellow employees, and hotel assets

Keep cash drawer secure and in balance throughout the shift

Communicate with housekeeping department in order to ensure an ample supply of clean rooms

Sell and up-sell rooms to walk-ins and phone reservations

Have general knowledge of housekeeping, bed making, vacuuming, etc.

Strive for the consistent goal of 100% occupancy and 100% guest satisfaction

Have professional telephone & communication skills

Have patience and understanding for every person encountered

Keep the business functions of the company including, but not limited to financial status, customer/guest information, employee issues, etc. confidential

Necessary Skills:

Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.

Must be responsible for security of guests, fellow employees and hotel assets

Have knowledge of fire alarm system and evacuation procedures

Have dependable transportation available

Able to communicate effectively in writing, by telephone and in person.

Able to work a flexible schedule

Is organized, honest, work well with others, and have an outgoing personality

Maintain a clean and attractive work area, uniform, and person

Physical Requirements:

Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds

Can stand/walk on feet for 8 hours and work in a restrictive space/environment.

Must have eyesight enabling vision both near and far

Must be comfortable using a step stool or ladder

Must be able to use/lift arms for up to 8 hours

Must be able to handle heat and stress

Have finger dexterity for operating equipment

Must speak in a clear, understandable voice, hear at a basic level, and understand English

Must be able to write

EEOE