Executive Housekeeper will be responsible for managing daily Housekeeping operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
Job Requirements:
Complete all required brand specific training
Complete all required Vision University training
Complete all required health and safety training
Adhere to all Vision Hospitality Group, Inc. and property specific brand standards
Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests
Provide personalized, friendly service to every guest and associate
Schedule housekeeping staff in accordance with occupancy forecasts
Hire, train, and supervise all housekeeping and laundry staff in coordination with General Manager in adherence to Brand and Vision Standards
Reward, discipline, and evaluate staff in a timely manner
Is responsible for the cleanliness of guest rooms and public areas, and for reporting to the maintenance department any deficiency in any room or public area, and all out of order equipment
Personally inspect rooms and public area for cleanliness and adherence to Vision/Brand Standards
Report all discrepancies found on the night auditor’s room report.
Report all incidents or strange occurrences that could be an indication of misdemeanors
Ensure all keys and key cards are returned to the secure designated area or front desk
Maintain the lost & found section and records associated with it daily
Control all linen and uniform inventories. Take monthly inventories of all linen. Order required linen and supplies when necessary with the approval of General Manager
Have knowledge of other departments and willingness to help
Act as liaison between front desk and housekeeping, and maintenance and housekeeping
Handles guest questions and comments in a friendly and courteous manner
Have extensive knowledge of Health and Safety procedures and training
Necessary Skills:
Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
Must be responsible for safety and security of guests, fellow employees and hotel assets
Have knowledge of fire alarm system and evacuation procedures
Have dependable transportation available
Able to communicate effectively in writing, verbally, and in person
Able to work a flexible schedule. We are a 24/7 business which may require work availability of nights, weekends, and holidays
Is organized, honest, works well with others, and has an outgoing personality
Maintain a clean and attractive work area, uniform, and person
Able to work with people from diverse cultures and backgrounds
Physical Requirements:
Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 40 pounds
Can stand/walk on feet for 8 hours and work in a restrictive space/environment
Must have eyesight enabling vision both near and far
Must be comfortable using a step stool or ladder
Must be able to use/lift arms for up to 8 hours
Must be able to work in extreme conditions such as heat, cold and stress
Have finger dexterity for operating equipment
Must speak in a clear, understandable voice, hear at a basic level, and understand English
Must be able to write
EEOE