Housekeeper Supervisor will be responsible for supervising daily Housekeeping operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. The supervisor will guide and train staff, ensure cleanliness and brand standards, and contribute to operational execution.

Job Requirements:

Complete all required brand specific training

Complete all required Vision University training

Complete all required health and safety training

Adhere to all Vision Hospitality Group, Inc. and property specific brand standards

Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests

Provide personalized, friendly service to every guest and associate

Can assist the Executive Housekeeper in managing daily activities:

Create daily work schedules

Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms.

Ensure that housekeepers have appropriate supplies and linens.

Inspects guest rooms and public areas to ensure the highest cleaning standards are met

Expedites and oversees special requests from the Front Desk

Serve as a team leader and see that all housekeeping staff within the work team is trained in all aspects of job, including customer service and job skills.

Can provide coverage for housekeeping staff and assist in the cleaning of guest rooms when necessary.

Calmly handle stressful situations.

Be the liaison in coordinating the efforts of Housekeeping, Engineering, Laundry and Front Office.

Ensure uniforms and personal appearance of all housekeepers is clean and professional.

Have a strong attention to details and the ability to recognize and correct cleaning problems with a sense of urgency as required.

Have a great personality and can welcome and acknowledge all guests and anticipate guest needs.

Can communicate professionally via radio and phone as required.

Can comply with all safety policies, practices and procedures and report any unsafe activities or conditions immediately to management.

Perform other duties and responsibilities as assigned and required.

Personally inspect rooms and public area for cleanliness and adherence to Vision/Brand Standards

Report all discrepancies found on the night auditor’s room report.

Report all incidents or strange occurrences that could be an indication of misdemeanors

Ensure all keys and key cards are returned to the secure designated area or front desk

Have knowledge of other departments and willingness to help

Act as liaison between front desk and housekeeping, and maintenance and housekeeping

Handles guest questions and comments in a friendly and courteous manner

Have extensive knowledge of Health and Safety procedures and training

Necessary Skills:

Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.

Must be responsible for safety and security of guests, fellow employees and hotel assets

Have knowledge of fire alarm system and evacuation procedures

Have dependable transportation available

Able to communicate effectively in writing, verbally, and in person

Able to work a flexible schedule. We are a 24/7 business which may require work availability of nights, weekends, and holidays

Is organized, honest, works well with others, and has an outgoing personality

Maintain a clean and attractive work area, uniform, and person

Able to work with people from diverse cultures and backgrounds

Physical Requirements:

Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 40 pounds

Can stand/walk on feet for 8 hours and work in a restrictive space/environment

Must have eyesight enabling vision both near and far

Must be comfortable using a step stool or ladder

Must be able to use/lift arms for up to 8 hours

Must be able to work in extreme conditions such as heat, cold and stress

Have finger dexterity for operating equipment

Must speak in a clear, understandable voice, hear at a basic level, and understand English

Must be able to write

EEOE