Crewmembers wait on bar and hotel guests, obtains drink and/or food order and serves each guest. Responds to any guest need with a sense of urgency. Is the communications and information center for guests, fellow employees, vendors, and other outside business representatives, including the Specific Hotel Brand and Vision Hospitality Group, Inc. Performs a variety of clerical duties including basic computer work, reception and simple accounting tasks.

Job Requirements:

Complete all required brand specific training

Complete all required Vision University training

Complete all required health and safety training, and have or able to get needed license

Adhere to all Vision Hospitality Group, Inc. and property specific brand standards

Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests

Provide personalized, friendly service to each and every guest

Basic knowledge of menu items, prices and composition

Mix and garnish beverages according to recipe and portion control standards.

Present and serve beverages to guests

Check guests for proper identification and serve alcoholic beverages to guests in accordance with federal, state, local and company laws and regulations

Accurately total, process and collect payments from guests to include, but not limited to, using the point-of-sale system, handling money, processing credit and debit cards, making change and processing gift certificates, cards and vouchers

Stock and maintain the bar inventory

Ensure product quality of all beverage-related perishables

Ensure production and delivery of food and beverage items in a food-safe manner and food-safe environment

Empty, clean and refill items as your side work duties describe

Maintain a clean uniform and person

Certified in Serving Alcohol with Care

Check guests into their rooms. Check guest out from rooms and ensure that they enjoyed their stay.

Successfully complete training of required OSHA programs

Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employees issues, etc

Complete knowledge of all hotel systems including PBX phone system, key card system, PMS reservation systems, and general office machines

Complete all tasks described on the relevant shift check list during shift

Knowledge of fire alarm system and Emergency/evacuation procedures

Checking the credit of guest accounts daily and follows up if action is required

Must have knowledge of surrounding area

Must be responsible for security of guests, fellow employees and hotel assets

Must be CPR certified and MSDS trained

Must perform any other required duties as requested by the General Manager to aid in better operation of the hotel, lounge, and service to the guests

Keep cash drawer secure and in balance throughout the shift – each GSA is responsible for his/her cash bank

Communicate with housekeeping department in order to ensure an ample supply of clean room’s for our guests

Sell and up-sell rooms to walk-ins and phone reservations

Necessary Skills:

Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.

Must be responsible for safety and security of guests, fellow employees and hotel assets

Have knowledge of fire alarm system and evacuation procedures

Have dependable transportation available

Able to communicate effectively in writing, verbally, and in person

Able to work a flexible schedule. We are a 24/7 business which may require work availability of nights, weekends, and holidays

Is organized, honest, works well with others, and has an outgoing personality.

Maintain a clean and attractive work area, uniform, and person

Able to work with people from diverse cultures and backgrounds

Physical Requirements:

Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds

Can stand/walk on feet for 8 hours and work in a restrictive space/environment

Must have eyesight enabling vision both near and far

Must be comfortable using a step stool or ladder

Must be able to use/lift arms for up to 8 hours

Must be able to handle heat and stress

Have finger dexterity for operating equipment

Must speak in a clear, understandable voice, hear at a basic level, and understand English

Must be able to write

EEOE