Guest Services Supervisor is responsible for supervising the front desk area, maintaining data on future room occupancy, tracking reservations, special requests, train new guest service representatives, and execute all branded participation programs to standard. The Guest Services Supervisor is also communicates with inside and outside business relationships- they maintain communications with sales, food and beverage, housekeeping, and accounting departments, as well as company vendors and partners.
Job Requirements:
Complete all required brand specific training
Complete all required Vision University training
Complete all required health and safety training
Adhere to all Vision Hospitality Group, Inc. and property specific brand standards
Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests
Provide personalized, friendly service to every guest and associate
Ensure front desk operations are carried out within the systems and procedures required by Vision Hospitality Group, Inc., and Brand specific standards.
Schedule staff as required, while maintaining efficiency, service and budget.
Complete knowledge of all hotel systems including PBX phone system, key system, PMS reservation systems, and brand specific training.
Knowledge of fire alarm system and evacuation procedures, CPR and MSDS trained.
Checking the credit of guest accounts daily and follows up if action is required.
Instill in the front desk staff a sense of credit responsibility so that suspicious accounts are immediately noted to ensure effective credit control.
Must have good knowledge of surrounding area.
Assist with the monthly inventory of the Pavilion Pantry.
Assist with orders for the Pavilion Pantry.
Supervise reservations and check-ins to ensure the highest occupancy and rate.
Ensure the accuracy of housekeeping report and work closely with housekeeping staff.
Must be available to perform Manager On Duty (MOD) duties when necessary.
Must conduct monthly desk meetings to keep all desk staff up to date on all new policies, promotions, and procedures.
Must be responsible for security of guests, fellow employees and hotel assets.
Must perform any other required duties as requested by the General Manager to aid in better operation of the hotel, restaurant, lounge, and service to the guests.
Able to perform/Supervise all job duties performed by any of the employees underlined in the GSM/FOM portfolio to include Night Audit.
Assist leadership team in implementing and carrying out Vision Values.
Necessary Skills:
Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.
Must be responsible for security of guests, fellow employees and hotel assets
Have knowledge of fire alarm system and evacuation procedures
Have dependable transportation available
Able to communicate effectively in writing, by telephone and in person
Able to work a flexible schedule
Is organized, honest, work well with others, and have an outgoing personality
Maintain a clean and attractive work area, uniform, and person
Physical Requirements:
Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds
Can stand/walk on feet for 8 hours and work in a restrictive space/environment.
Must have eyesight enabling vision both near and far
Must be comfortable using a step stool or ladder
Must be able to use/lift arms for up to 8 hours
Must be able to handle heat and stress
Have finger dexterity for operating equipment
Must speak in a clear, understandable voice, hear at a basic level, and understand English
Must be able to write
EEOE