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Guest Services Supervisor

Vision Hospitality Group

Guest Services Supervisor

Franklin, TN
Full Time
Paid
  • Responsibilities

    Guest Services Supervisor is responsible for supervising the front desk area, maintaining data on future room occupancy, tracking reservations, special requests, train new guest service representatives, and execute all branded participation programs to standard. The Guest Services Supervisor is also communicates with inside and outside business relationships- they maintain communications with sales, food and beverage, housekeeping, and accounting departments, as well as company vendors and partners.

    Job Requirements:

    Complete all required brand specific training

    Complete all required Vision University training

    Complete all required health and safety training

    Adhere to all Vision Hospitality Group, Inc. and property specific brand standards

    Perform any other duties as requested by management to aid in better operation of the hotel and service to the guests

    Provide personalized, friendly service to every guest and associate

    Ensure front desk operations are carried out within the systems and procedures required by Vision Hospitality Group, Inc., and Brand specific standards.

    Schedule staff as required, while maintaining efficiency, service and budget.

    Complete knowledge of all hotel systems including PBX phone system, key system, PMS reservation systems, and brand specific training.

    Knowledge of fire alarm system and evacuation procedures, CPR and MSDS trained.

    Checking the credit of guest accounts daily and follows up if action is required.

    Instill in the front desk staff a sense of credit responsibility so that suspicious accounts are immediately noted to ensure effective credit control.

    Must have good knowledge of surrounding area.

    Assist with the monthly inventory of the Pavilion Pantry.

    Assist with orders for the Pavilion Pantry.

    Supervise reservations and check-ins to ensure the highest occupancy and rate.

    Ensure the accuracy of housekeeping report and work closely with housekeeping staff.

    Must be available to perform Manager On Duty (MOD) duties when necessary.

    Must conduct monthly desk meetings to keep all desk staff up to date on all new policies, promotions, and procedures.

    Must be responsible for security of guests, fellow employees and hotel assets.

    Must perform any other required duties as requested by the General Manager to aid in better operation of the hotel, restaurant, lounge, and service to the guests.

    Able to perform/Supervise all job duties performed by any of the employees underlined in the GSM/FOM portfolio to include Night Audit.

    Assist leadership team in implementing and carrying out Vision Values.

    Necessary Skills:

    Keep confidential the business functions of the company including, but not limited to, financial status, customer/guest information, employee issues, etc.

    Must be responsible for security of guests, fellow employees and hotel assets

    Have knowledge of fire alarm system and evacuation procedures

    Have dependable transportation available

    Able to communicate effectively in writing, by telephone and in person

    Able to work a flexible schedule

    Is organized, honest, work well with others, and have an outgoing personality

    Maintain a clean and attractive work area, uniform, and person

    Physical Requirements:

    Be able to bend, reach, kneel, push, and stretch and lift and/or carry up to 25 pounds

    Can stand/walk on feet for 8 hours and work in a restrictive space/environment.

    Must have eyesight enabling vision both near and far

    Must be comfortable using a step stool or ladder

    Must be able to use/lift arms for up to 8 hours

    Must be able to handle heat and stress

    Have finger dexterity for operating equipment

    Must speak in a clear, understandable voice, hear at a basic level, and understand English

    Must be able to write

    EEOE