PENDERGAST LAW

COO / INTEGRATOR

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THE PERSON

Are you a highly focused, self-motivated professional with a growth mindset and a strong, hands-on leadership style? Are you looking for a long term fit with an opportunity to utilize your extensive business acumen to help create clarity and contribute to the growth of an organization? Do you enjoy staying on top of industry trends and technology? Can you create a balance of grace and discipline, holding yourself and others accountable? If you are a charismatic individual who lives what you preach, has the humility to admit when you’re wrong, and are always looking for ways to help people, we want to speak with you!

Our ideal COO / Integrator is:

• A Strong Communicator – You have the ability to relate to different kinds of people, getting on their level and listening to understand. You articulate expectations well and are able to turn hard conversations into positive outcomes. You are experienced at dealing with different personality types and mindsets. With empathy and respect, you care about your team and bring people together.
• A Proven Leader – As a leader people want to follow, you build trust quickly, know how to get a team to work together and can create ways to improve culture. With a high level of integrity, you understand your professional behavior sets the tone and you lead by example. You are humble and display genuine servant leadership with a desire to develop others.
• Intelligent – Unafraid of technology, you are always on the lookout for ways to automate and create more efficiency. You are strategic and creative, with the ability to pivot and role with changes. As a problem solver, you see the bigger picture and how all the piece of an organization work together, allowing you to motivate your team.
• Stable – You are drama free and can deescalate when issues arise. You are self-aware, optimistic and transparent. With solid relationships and outside interests, you avoid bringing chaos from your personal life into the work environment. You are family-oriented and capable of balancing work and life, setting the example for others.
• Personable – You have a cheery disposition and enjoy getting to know others and relating to their interests. With a fun personality, you support creative team building activities and drive team development. Understanding the importance of confidentiality, you are known for your trustworthiness and loyalty.
• Professional – With a high level of attention to detail, you are organized, disciplined and excited about working as a team. As someone who enjoys work, you put the business first and are present in it day to day, eliminating distractions.

As the COO / Integrator , you will become the brand ambassador within the community, placing significant value on customer service. Your compassion drives your desire to always do the right thing and put the client’s best interests above your own. As someone who takes pride in their work and is invested in the business, you will find ways to make the company better as a whole.

RESPONSIBILITIES

The job responsibilities of our COO / Integrator include, but are not limited to:

Leadership -

• Lead weekly L10 meetings and drive the EOS initiative across the organization
• Interaction and communication with all team members
• Assist with defining roles, responsibilities and expectations
• Scorecard and metric creation

Management –

• Runs the day-to-day operations of the firm
• Daily check-in’s with team members
• Process creation and improvement, utilizing new technologies
• Human Resource functions – the people component

Accountability –

• Client satisfaction
• Overall company revenue growth
• Holding team members accountable to their responsibilities and creating clarity
• Creating efficiencies and first pass quality

*This is a full-time, in-person position reporting to offices located in the Seattle, WA area.

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QUALIFICATIONS

Required

• 4-year Business degree or equivalent work experience
• Experience working for a Professional Services company with 50+ employees
• 3 – 5 years of experience in a COO / Integrator or similar role
• Displayed experience contributing to company growth and increasing revenue

Preferred

• Experience as an EOS Integrator
• Displayed experience growing companies beyond $10M in revenue
• 5 – 10 years of experience in a COO / Integrator or similar role
• Experience with employee development and HR responsibilities

Desired

• Experience growing multiple companies
• Law firm / medical / insurance industry experience
• Proven experience driving culture improvement

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THE COMPANY

For nearly 30 years, attorney Joseph “J.P.” Pendergast, and the attorneys of Pendergast Law have protected the rights of injury victims and their loved ones throughout Seattle and across the state of Washington. We understand the overwhelming devastation that can follow a car accident, slip-and-fall or wrongful death. In a time when you need to focus on your healing, we support you by helping you recover the damages you need to move forward.

At Pendergast Law, we differ from our competitors because we genuinely care about our clients and work with their best interests in mind, even when what’s best for them isn’t what’s best for us.

WHY WORK WITH US

Our families feel supported by the stability of a company that has been around since 1968. The owner and leadership here genuinely care about their people and emphasize true work / life balance; it's not just a saying for us. We believe in our mission to help others and are motivated by their best interests. Because of this, we are able to do things differently than other firms. Clients get more contact and attention from us due to our unique structure. We are locals, a part of the community we love and have the privilege of serving.

OUR CORE VALUES

• Fix the Problem – Think through the problem, brainstorm solutions, ask for help when needed, and resolve
• Be All In – When at work, be focused and productive
• Ride for the Brand – You represent the firm at all times; represent it well
• Live the Golden Rule – Do unto others…
• Trust is the Destination – Build trust: with your team, with clients, with the community

Check us out at www.pendergastlaw.com!

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Salary: $200k – $250k + bonus opportunities

Benefits: Medical, PTO