SUMMIT LAWNS

VICE PRESIDENT OF OPERATIONS

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THE PERSON

Are you a motivated leader with a strong sense of ownership and a passion for process creation and implementation? Do you embody a results-driven approach and enforce accountability for yourself and your team? Do you have a knack for bringing positivity and empathy to every interaction? We seek a leader who sees the best in others, possesses a winning attitude, and is quick to learn, all while maintaining an easy-going and unflustered demeanor with a sense of humor. If you possess these characteristics, we want to talk to you!

Our ideal Vice President of Operations is:

• Committed to Excellence and Accountability. You are known for your unwavering commitment to accountability and excellence, setting high standards and meticulously adhering to processes. Your dedication ensures every task is executed with precision and purpose, surpassing mediocrity, and upholding impeccable standards. You embrace our core value, “No Lawn is as Good as a Summit Lawn,” as it reflects your remarkable precision and attention to detail. In everything you do, you do it to the best of your ability.
• Process-Oriented. You thrive on structured systems and processes but can seamlessly pivot and remain flexible when necessary. Your unique ability to harmonize a methodical approach with adaptability positions you as an indispensable asset when unpredictable circumstances change quickly and fast decisions must be made.
• A Servant Leader. You embody humility, honesty, and trustworthiness, embracing a team-centric approach that leaves no crew member behind. Your commitment to coaching and mentoring others towards excellence, combined with your readiness to step in and offer support wherever it’s required, sets a high standard of leadership.
• A Relentless Finisher. You consistently close tasks and projects, showcasing unwavering commitment, strong follow-through, and a tenacious work ethic. With your problem-solver acumen and meticulous research skills, you adopt a self-reflective and proactive approach, guaranteeing that deadlines are consistently met, and procrastination is never entertained.
• An Effective Communicator. You excel in addressing even the most challenging conversations with a composed and empathetic demeanor. Your acute understanding of your audience and approachable style cultivates an environment of openness and inclusivity, nurturing constructive conversations and meaningful connections.

Our ideal Vice President of Operations seeks to make a profound impact on Summit Lawns through their organized, process-driven, and humble leadership as they partner with our CEO/Visionary. You detest mediocrity, possess high expectations, and approach every challenge with enthusiasm. If this resonates with you and you are ready to lead with excellence, accountability, and a servant’s heart, we want to hear from you!

RESPONSIBILITIES

The responsibilities of our Vice President of Operations include, but are not limited to:

Operational Excellence and Process Improvement

• Own the daily operations of the organization
• Create, streamline, and own processes, improve efficiencies organization-wide, and create alignment with a standardized documentation format
• Implement user-friendly processes for seamless seasonal transitions, including the creation and execution of playbooks
• Enhance leadership team accountability, including the development and implementation of scorecards, metrics, and KPIs
• Create and execute quality control processes for multiple departments/service lines, including Mowing, Fertilization/Weed Control, Landscape Detail, Snow Removal, and Holiday Lighting
• Filter through and execute on CEO/Visionary’s ideas
• Remove obstacles and barriers for leadership team/company to achieve quarterly/annual goals

Leadership Development and Employee Engagement

• Act as a strategic buffer and go-to person between leadership team and the CEO/Visionary, serving as the central point with which everything flows
• Implement the Summit Performance Formula, an incentive and performance-based pay program for every seat in the company, including field and administrative employees
• Ensure Right Person, Right Seat for all leadership and department manager positions
• Ensure each seat in the company has an updated job description with clearly outlined responsibilities directly aligned with their area of greatest impact
• Establish well-defined metrics aligned with position expectations and foster accountability as managers assess team efficiency based on these metrics
• Guide the focus of leadership team, acting as the closer to provide the final push to achieve key initiatives, and ensure successful execution
• Guide managers through purposeful discussions to achieve improved outcomes, offering coaching on delivering high-quality feedback to team members
• Proactively solve problems and champion a culture of proactive problem solving
• Develop a training and employee onboarding program, working closely with the Operations Manager and Department Managers

Revenue Growth and Customer Experience Enhancement

• Take ownership of the P&L
• Implement customer service and quality control procedures to reduce customer attrition from 20% to 15%
• Drive the company towards our goal of $15M by 2030 to become one of the largest lawn care companies in the region
• Ensure all service lines are meeting profitability and efficiency goals

QUALIFICATIONS

Required

• Minimum of 4-5 years of leadership experience (director level or higher)
• Operations experience
• Experience scaling a company

Preferred

• Proven success in employee mentorship and creating career progression roadmaps
• Experience utilizing and/or implementing CRM systems
• Familiarity with EOS (Entrepreneurial Operating System) or a similar operating system

Desired

• Home-services business experience
• Multi-site management experience (including different cities/states)

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** ** This is an in-person position based in Lincoln, NE. ****

Who is Summit Lawns?

A Message from the CEO, Ted Glaser:

The lawn care and landscaping industry as a general collective has a smudge on it. Riddled with unprofessionalism, grimy and dirty dudes, rusty trucks, unmet expectations, and poor customer experiences. Sounds pretty lame, right? Well, sometimes the greatest treasures are hidden under a little dirt. In that sense, we’ve struck oil – and although it’s dirty, we have something here. And now we need your help!

At Summit Lawns, we’re on a mission to build a new generation of lawn care. You can have a gorgeous yard that you’re not embarrassed of, with a Chick-Fil-A level customer service. We make lawn care sexy and cool through technology, casual/fun/innovative interactions with our clients, and frankly having some pride in our appearances. We’re the highest rated lawn care company in the history of Lincoln (and soon to be the entire state of Nebraska, and we’re on a journey to build Nebraska’s largest and most impactful residential lawn care company by 2030.

Through a few passion projects, we’re significantly impacting our community. Check it out:

Random Acts of Clean Up - We revitalize and clean up overgrown homes and landscapes at no cost to the resident.

Snow Angels - We provide free snow removal all winter long for neighbors in need. It’s kind of cool to have a job that’s so wildly visual and so intensely appreciated when done well.

10 years ago, we were nobody. We didn’t exist. Since that time, we’ve grown to be the largest lawn care company in Lincoln, and now our sights are set much further. We’re building something big, something that positively impacts every community we enter.

** Our mission matters now, more than ever. And that’s why we need YOU!** A leader who loves accountability, processes, and coaching up team members. A leader who can organize an operation towards a big goal. What YOU do matters! So, you tell us. Do you want to:

• Be part of an exciting, fast paced growth story and build something big?
• Work for a company that provides real, tangible impact to its community?
• Disrupt an entire industry that’s operating primitively and asleep at the wheel?
• Change the lives of employees in an industry that’s sadly considered to be a dead end?

If this sounds like you, then let’s talk.

** Ted Glaser, CEO**

** Summit Lawns**

Summit Lawn’s Core Values:

1. No Crew Left Behind : We are helpful to each other, even if it’s not our job. Someone else is having a hard time and needs an extra hand to finish out the day? No problem, we got you homie. We’re open to take on new tasks and work together as a team to knock out anything, even if it’s not part of your “regular” job.
2. Own It : Mess up on the job? That’s ok, we all make mistakes! Take ownership in the mistake, acknowledge it happened, and participate in fixing the problem. Take ownership in our equipment by respecting it and taking care of it.
3. Embrace the Suck : Let’s face it, we’re not always working in an air conditioned office. The fact is, we work outside in rain, snow, and sunshine. We chose this job, so let’s have some fun with it! Splash in a puddle, throw a snowball, slap a smile on your face and let’s finish the job together with a positive attitude (even when equipment breaks). Enjoy the ride.
4. Don’t be a Dk** : This pretty much means what it says. We’re all about treating each other and our customers with respect, being responsible, and having a sense of humor.
5. No Lawn is as Good as a Summit Lawn : In everything you do, do it to the best of your ability. Work with excellence and pride and show the world that no one else does it as good as we do.

Salary: $90,000 to $115,000 plus performance-based bonuses and incentives

Benefits: Benefits Allowance, Paid Vacation & Sick Time, Weekly Paychecks, and Reimbursements for Ongoing Education/Professional Development