ABOUT VisitDallas
VisitDallas is an independent, not-for-profit organization comprised of professionals serving as the sales and marketing arm for Dallas. Our mission is to promote Dallas as the ideal business and leisure destination to the regional, national, and international marketplace, and to favorably impact the Dallas economy through conventions and tourism.
Our efforts have significantly increased awareness of Dallas locally, nationally, and internationally, and have resulted in Dallas being recognized as one of the top convention destinations in the nation and the number one visitor destination in the state of Texas.
SCOPE
This position will assist in implementing the VisitDallas strategic plan by meeting and exceeding the goals set by the VP of Sales. The primary responsibility of this position is to efficiently process, follow-up and service meeting and group business with 400 peak room nights or less from the assigned market. Performance is measured objectively by clearly defined indicators including definite and tentative bookings, lead development, account management activities, communication, customer relationships, and partner management. The candidate will be responsible for initiating frequent contact with clients who control placement of their various meetings, conventions, conferences and trade shows.
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS: (individual duties, assignments, and responsibilities required of the position but not limited to)
Understanding and general knowledge of Dallas as a meeting destination to include but not limited to conventions, hotels, venues, and restaurants; as well as direct competitors
This position will manage their accounts by checking lead sources daily via mail, telephone, email, Cvent, third party planners, internet requests and leads generated by Directors or other Sales Managers and distribute leads according to market. To ensure greater conversion, success and customer satisfaction, it will often be necessary to prompt hotel sales managers with pending or missed deadlines
Dealing directly with clients and VisitDallas members, process tentative/definite sales leads with 400 room nights or less within 24 hours or immediately as needed
Attend and participate in sales meetings, training programs and other required meetings
Management and organization of CRM records (i.e. traces, notes, accounts, leads, profiles) contact lists, individual calendar and conform to all sales administration practices and policies
The position will be responsible for organizing and executing FAMs and events for all assigned customers
This position will require travel to industry events and assigned market region(s) to develop account relationships (i.e. sales calls, tradeshows, etc.)
Plays an important role in their assigned market/territory related organizations and events by maintaining a high degree of visibility and professionalism in all customer contacts
Understand set competition and changing marketing trends that affect our business
Coordinate and attend site inspections and/or presentations for clients specifically tailored to the needs of each organization allowing key decision makers to experience those features and benefits of VisitDallas that will provide the most significant impact on the decision process
Use of personal vehicle for VisitDallas business as needed for site visits, meetings, airport transfers, delivery of client gifts, etc. Vehicle should be reliable, well-kept, and have 4 doors preferred
·Service specific groups once definite; submit member referrals based upon clients’ needs as well as other bureau services (customized map, web page, PR requests)
Effectively manage individual budget and report all expenses in a timely and accurate manner within VisitDallas policies
EDUCATION AND/OR EXPERIENCE: (special training, certifications, college degree, etc.)
College degree preferred or equivalent hospitality industry experience
Minimum of two years of sales/services experience in the hospitality field
KNOWLEDGE, SKILLS AND ABILITIES (technical, communication, interpersonal, etc.)
Strong sales acumen
Prospecting and new client development
Highly motivated individual
Learn and apply sales expertise
Strong verbal and written communication skills
Organization
Problem solving
Attention to detail
Advanced computer skills
Adherence to policies and procedures of VisitDallas
WORK ENVIRONMENT: (overtime, travel, physical demands, and conditions)
Position functions in an office environment