The Vita Coco Company, created in 2004 by Co-CEO Michael Kirban and Ira Liran, produces the leading brand of coconut water in the United States with a growing presence around the world. The Vita Coco Company's brands include the leading coconut water, Vita Coco; clean energy drink Runa; premium canned water, Ever & Ever; and protein-infused water, PWR LIFT.

In 2021, The Vita Coco Company became a publicly traded, Public Benefit Corporation. With a growing portfolio of natural products, The Vita Coco Company has identified its public benefit purpose as creating ethical, sustainable products that uplift communities and do right by our planet by harnessing and protecting nature's resources.

In 2022, The Vita Coco Company was certified as a B Corporation™ furthering the Company's commitment toward operating its business as a force for good, while delivering better-for-you products.

Vita Coco is headquartered in New York City with international offices in London and Singapore. The Company is Nasdaq-listed under ticker symbol COCO.

The Customer Operations Coordinator will lead the logistics activities in order fulfillment to meet/exceed customer service level requirements. They will be responsible for the accurate and timely processing of sales orders and documentation of product flow for all serviced divisions. This role ensures continuous improvement through pro-active leadership and is responsible for running a cost-effective operation staying within budgetary guidelines.

This role is hybrid, based out of our NYC HQ , reporting to the Customer Operations Manager.

Main Responsibilities :

• Process incoming customer POs for orders entry and release in SAP system.
• Process the closure and final invoicing of all POs released for shipment.
• Daily communication with warehouses, transportation providers, and co-packers for order fulfillment and prioritization.
• Problem-solving and decision-making to ensure the highest level of customer service, continuous improvement, and meeting/exceeding all organizational KPIs.
• Assist with all communications with Vita Coco customers related to club orders fulfillment, product availability inquiry, and problem resolutions.
• Work closely with the supply planning team to ensure adequate inventory availability in all warehouses.
• Monitor product shipment to ensure on time delivery and communication to the customers.
• Close interaction with Finance to ensure pricing accuracy and proper invoicing.
• Inventory turn and shelf-life management.

Qualifications :

• 1-3 years of experience in Customer Accounts Service.
• Experience with LTL, FTL, and/or Ocean transportation and knowledge of critical delivery situations.
• Experience in or willingness to learn SAP.
• Experience in or willingness to learn Account Management for club retailers.
• Strong organizational skills, extremely accurate, detailed, and process orientated.
• Communicates a message that is understandable and relevant, linking business issues, financial results, and strategy.
• Understands the dynamics of an entrepreneurial high-growth business and effectively manage relationships.
• Ability to multitask in a fast-paced environment
• Strong verbal/written communication skills.
• Excellent problem-solving and decision-making skills.
• Must be able to work under pressure with tight deadlines.
• Good organizational skills and the ability to prioritize workload.
• Performs a variety of concurrent tasks and thrives in entrepreneurial environments.
• High level proficiency in Microsoft Office.
• Ability to wear different hats in the supply chain team.
• Must be passionate about learning the ins and outs of distributor accounts
• A team player by nature.

Please note, Vita Coco currently has a 3 day per week in office requirement.

At The Vita Coco Company, compensation decisions are dependent upon a variety of factors, which may include but are not limited to: skill set, experience, education, training, licensure and certifications, knowledge and abilities of the applicant, alignment with market data, and other business and organizational needs. A reasonable estimate of the current pay range for this position is $50,000-$60,000. This range may vary for positions that will be performed outside of California, Colorado, Nevada, New York City, Westchester County, NY, Rhode Island, or Washington. _ ****_

The Vita Coco Company is committed to the principles of equal employment. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws and regulations. It is our intent to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, race, religion, color, national origin, gender, sex, sexual orientation (including transgender status, gender identity or expression), physical or mental disability, genetic information, marital status, AIDS/HIV status, military service, veteran status, or any other status protected by federal, state, or local laws. The Company is dedicated to the fulfillment of this policy in regard to all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination , and all other terms, conditions, and privileges of employment.