About Us

We are an innovative healthcare automation company that provides patient engagement and communication software solutions to medical practices.

What you’ll do

We are seeking a Customer Success Advocate to provide technical support to users in a thoughtful, efficient and accurate manner. You will be on the front lines and help solve basic technical problems and undertake support related projects for our customers. As a member of the Customer Success team, you'll be someone that will make our customers truly feel cared for, you'll go the extra mile, you'll take ownership and you'll bring your best self to work every day.

As a Customer Success Advocate your opportunities to make an impact will be:

Properly escalate unresolved queries to the next level of support as needed

Track, route and redirect problems to correct resources

Update customer data and produce activity reports

Walk customers through the problem-solving process

Follow up with customers, provide feedback and see problems through to resolution

Undertake longer-term projects that relate to customer account re-configurations or new feature implementations

Utilize excellent customer service skills and exceed customers’ expectations

Create and distribute training materials for customers when required or requested

Preserve and grow your knowledge of help desk procedures, products, and services

Front line contact for customers regarding problems

Ticket management, including making requested changes to customers’ accounts, answering questions related to navigating our software, and fixing problems and issues

Inbound calls

Contribute to support documents and resources for customers

Data Validation

Who we’re looking for

Self-motivated, able to work individually and collaborate with a team, a problem solver who pays attention to the details, is excellent in written and verbal communication with the ability to convey care and understanding to customers, and a fast learner who can adapt as the needs of our company and customers grows and changes.

Enjoy speaking with customers and understanding their problems, challenges, and goals

Ability to document and explain how to follow steps and processes to accomplish goals or solve problems

Learn new software and /or features in an efficient and effective manner

Comfort with technology

Enjoy multitasking with the ability to prioritize daily workload in a fast-paced environment

Driven to learn and willing to “go the extra mile” in an environment which encourages freedom and personal responsibility

1-3 years of experience in technical customer support