We are an innovative healthcare software company that provides automation and engagement solutions to medical practices. We are seeking a Customer Care Technical Team Member to design, diagnose, plan, and solve technical issues for our customers.

As a Customer Care Engineer, your opportunities to make an impact will be:

Solve technical challenges using a variety of internal and external tools.

Serve others by teaching, sharing knowledge and just helping.

Try new things in a low-risk way

Listen to the customer and put yourself in the shoes of our customers.

Work in an agile environment

Make everything you touch better

Improve processes and standards by suggesting and implementing good ideas.

Programming experience or a designer to learn a plus but not required, yet we do expect you to think logical, constructive and potentially creative ways

Some of the technologies we work with are:

GitHub

MySQL

AWS

GCP

SFTP

Python

GCP

HTML

Many more…

About you:

Listen intently and ask good questions, by truly hearing what people are saying and respecting their thoughts, ideas and concerns.

Solve technical challenges in a creative manner, not being afraid to experiment, test and troubleshoot.

Learn new things in an efficient and effective manner.

Ability to document and explain how to follow steps and processes to accomplish goals or solve problems.

Enjoy multi-tasking and have the ability to prioritize daily workload in a fast-paced environment.

Driven to learn and willing to “go the extra mile” in an environment which encourages freedom and personal responsibility

Comfort with technology which includes but not limited to Linux, Windows, writing python, php, java script code and sql queries.

BA degree with 1-3 years of experience writing code preferred