Are you a customer facing technical guru who enjoys working integrations and solving problems? If so, keep reading!
Vital Interactions is looking for a Senior Integration Specialist to join the team! The Senior Integration Specialist Senior Integration Specialist will lead customers through the process of building integrations between Vital Interaction software and their clients. This involves leading client calls with IT teams, sharing technical requirements, analyzing customer data to identify data mappings, building sample payloads, coordinating and troubleshooting issues with engineering, and conducting testing with customers to ensure that integrations are working as expected.
Success will require you to have substantial technical knowledge and be effective in communicating with our customers and your internal business partners; the Customer Success, Engineering, Support and Product teams. You will manage multiple projects at once, making superior organization critical.
**This role is part time. We are also open to accepting Independent Contractors for this role as well, as long as they meet IRS criteria of an Independent Contractor.
Vital Interaction is a rapidly growing company that is successfully making the transition from boot-strap startup to an established player in the dynamic healthcare IT market. With offices in Austin, Texas and Antigua, Guatemala we cherish a strong sense of team and work together to serve our customers to the best of our ability.
What you’ll do…
Serve as a technical point of contact and subject matter expert for implementation and maintenance of customer integrations
Ensure customer success by delivering robust integrations between customer and VI systems in a timely manner
Troubleshoot and repair different interfaces with software systems
Comprehend and document information about supported practice management software
Answer, research, and support inquiries about the data interface engines
Explore enhancement of the data integration project
Meet with Development team to ensure progress on new software systems
Research the answer to technical questions about software and customer problems.
Collaborate both internally and externally with business partners, developers, and management to ensure proper integration of clients
Collaborate with internal development team to improve efficiency
Provide integration support for internal teams and implementation partners
Manage multiple projects effectively and efficiently while meeting stringent timelines and changing priorities
Perform related duties as assigned
What you’ll need…
Bachelors in Computer Science is a plus.
Five years’ experience in a related role.
Proficiency in Python2.7 and Python3.8 to perform the software installation and troubleshooting tasks on clients’ machines.
Proficiency in MySQL and SQL databases to understand existing structure of databases.
Knowledge of Linux, Windows OS, Cron Scheduling in Linux, and Windows to perform the client machine installation tasks and troubleshooting tasks.
Experience in integrations and/or Healthcare is a big plus.
Strong Communication Skills (phone, email, chat, and in person)
Capable of interfacing with VI clients and owners to provide solutions to problems
Strong attention to detail
Ability to think on your feet and solve complex problems
Excellent written and oral communication skills
Prolonged periods sitting or standing at a desk and working on a computer
Who We Are
Vital Interaction is a healthcare technology company committed to empowering medical practices to improve their fee-for-service business today while preparing for tomorrow’s value-based healthcare environment. Our mission is to facilitate personalized interactions between patients and the healthcare system. We believe every human should have access to relevant, personalized, interactive health information.
Our proven Automated Patient Intelligence Platform combines healthcare data, business intelligence and workflow automation to help you gain valuable insights into your medical practice and create meaningful patient interactions. The platform helps practices increase revenue, staff productivity and overall patient satisfaction. Vital Interaction was founded in 2010 and is headquartered in Austin, TX.
Benefits And Perks
Remote working environment
Variety of health plan options, dental/ vision coverage, and short/long-term and life insurance plans
401(k) savings plan
Unlimited Paid Time Off
Vital Interaction, LLC retains the right to change this job description any time. Vital Interaction, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Vital Interaction, LLC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Vital Interaction, LLC expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Vital Interaction, LLC’s employees to perform their job duties may result in discipline up to and including discharge.
This is a remote position.