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Shift Leader

Vitality Bowls Bellingham

Shift Leader

Bellingham, WA
Full Time
Paid
  • Responsibilities

    Job Description:

    Lead the team, making sure food is made accurately and taken to customers in a timely manner

    In charge of shifts and delegating tasks

    Show exemplary knowledge of the job and excellent customer service

    Deal with upset customers/problems with food in a polite way, making sure the customer is happy

    Accept deliveries, making sure that deliveries are complete and correct or that refunds are issued

    Communicate with managers/owners about the status of inventory; whether everything arrived on time and orders came complete and correct; whether any items in the store are running low

    Check daily petty cash and go to the bank for change if needed

    Restock the register nightly for the correct change

    Communicate with managers/owners about employees: strengths and weaknesses, dependability, customer service, etc.

    Manage the break schedule, making sure employees are arriving on time and take appropriate breaks

    Attend Management Meetings

    Communicate with managers/owners about new ideas i.e. better methods to improve efficiency, safety etc., new recipe ideas etc.

    Assist with interviews, evaluations, and training

    Memorize the training material and be able to explain the health benefits of the ingredients and the food to customers in an upbeat and informative manner

    Keep the front lobby and outside area clean while checking on it every 15 minutes

    Have excellent customer service, including being positive and extremely polite and informative to customers, as well as giving accurate wait times

    Assist and ring up guests, answer phone calls and take orders over the phone

    Have a thorough knowledge of the food and recipes. Must be able to follow recipes and to make all food in a timely and sanitary manner.

    Prep food according to proper procedures

    Continuously and thoroughly clean the kitchen and lobby

    Put away deliveries and keep everything organized

    Washing dishes and put away

    Communicate with other staff to ensure that all orders are made correctly and in a timely way

    Carry out food to customers

    Communicate with managers about the schedule, informing them in a timely manner of days off needed

    Show up on time and take breaks for the appropriate length of time

    Complete all opening and closing duties

    Perform additional tasks requested by your manager

    Follow sanitation guidelines

    Stock and rotate food

    Adhere to safety procedures

    Practice cost-cutting measures

    Pitch in and work as a team

    Track food quality

    Handle specials circumstances

    Communicate effectively with coworkers and managers

    Requirements:

    Become food certified

    Must be able to handle a basic computer, POS system; handling cash and credit cards

    Follow health, sanitary, and safety requirements

    Must be able to stand for long periods of time, occasionally lift heavy boxes, move quickly and have a sense of urgency

    Maintain a clean and work appropriate personal appearance

    Come to work with a positive attitude, and are willing to work well with others

    Leadership abilities