Vitality Bowls is a superfood cafe in Palo Alto! We're a fast paced superfood cafe focused on acai bowls, smoothies, fresh juices, and other healthy food options. We require you to have a certain mentality - only a few will have it so we're looking for very a specific person to add on to our awesome team.
Starting wage is $15 while training (avg is $17-$22/h when adding the tips and bonuses) with the base rate going up as we complete each part of your training. We want to align the interests of everyone on the team, so we structure team bonuses for this purpose - a rising tide lifts all boats. Our goal is to train you not just in our operations, but in many areas of life, so when the time comes to make a big decision you'll be able to look at the big picture and make the right move. We'll be very involved in community outreach and getting to know our neighbors. We want to be contributors in our community, we hope you do too!
Time frame: We can start training asap!
Job Type: Full-time
Salary: Starting base of $15.00 /hour + tips and bonuses.
Avg wage for manager $17.00-$22.00/h. 10% off the business profit share will be added to the monthly salary after 6 full months of management.
Job Description:
Hire, train, evaluate employees, and manage entire staff
Manage inventory and place orders to vendors
Send out updates to employees and owners on a regular basis
Hold bimonthly meetings for shift leaders, assistant managers and owners for their respective store
Create new schedules
Collect new hire paperwork and be responsible for all employees understanding policies and procedures outlined in new hire paperwork and the employee manual
Start and maintain a training checklist for new employees, and communicate with shift leaders about skills, strengths and weaknesses that new employees possess
Train shift leaders and assistant managers in their new duties
Establish lines of communication with customers, shift leaders, and all employees
Write up employees as needed, coming up with a plan of action to solve problem behaviors, giving recommendations if needed regarding termination
Restock the register nightly for the correct change
Take deposits to the bank several times a week and maintain an accurate count of petty cash
Lead the team, making sure food is made accurately and taken to customers in a timely manner
Show exemplary knowledge of the job and excellent customer service
Deal with upset customers/problems with food in a polite way, making sure the customer is happy
Accept deliveries, making sure that deliveries are complete and correct or that refunds are issued
Communicate with owners about the status of inventory; whether everything arrived on time and orders came complete and correct; whether any items in the store are running low
Communicate with owners about employees: strengths and weaknesses, dependability, customer service, etc.
Manage the break schedule, making sure employees are arriving on time and take appropriate breaks
Lead management meetings with your team
Communicate with owners about new ideas i.e. better methods to improve efficiency, safety, new recipe ideas, etc.
Manage all interviews, evaluations, and training
Memorize the training material and be able to explain the health benefits of the ingredients and the food to customers in an upbeat and informative manner
Keep the front lobby and outside area clean
Have excellent customer service, including being positive and extremely polite and informative to customers, as well as giving accurate wait times
Assist and ring up guests, answer phone calls and take orders over the phone
Have a thorough knowledge of the food and recipes. Must be able to follow recipes and to make all food in a timely and sanitary manner.
Prep food according to proper procedures and insure entire staff is following proper procedures and recipes
Continuously and thoroughly clean the kitchen and lobby
Put away deliveries and keep everything organized
Washing dishes and put away
Communicate with other staff to ensure that all orders are made correctly and in a timely way
Carry out food to customers
Show up on time and take breaks for the appropriate length of time
Complete all opening and closing duties
Follow sanitation guidelines
Stock and rotate food
Adhere to safety procedures
Practice cost-cutting measures
Pitch in and work as a team
Track food quality
Handle specials circumstances
Communicate effectively with coworkers, managers, and owners
Requirements:
Become food certified
Must be able to handle a basic computer, POS system; handling cash and credit cards
Follow health, sanitary, and safety requirements
Must be able to stand for long periods of time, occasionally lift heavy boxes, move quickly and have a sense of urgency
Maintain a clean and work appropriate personal appearance
Come to work with a positive attitude, and are willing to work well with others
Leadership abilities and management experience a must
Restaurant experience a plus