Job Description

As a growing Aerospace and Defense manufacturing company, Vitesse Systems thrive on investing in our employees and proving unlimited opportunities. We are dedicated to ensuring our employees grow, develop, and thrive at Vitesse Systems. While we pride ourselves on our solutions to our customers, we know we would never be successful without our dedicated teams. At Vitesse Systems, our core values, unified across our multiple locations, drive an environment of employee empowerment and innovation. Our management team enables this environment to promote collaboration and continuous learning throughout the organization.

YOUR NEW ROLE:

In working with Vitesse Systems, our Technical Support Specialist will provide helpdesk IT support to the organization. The Technical Support Specialist will support special projects as directed by the Infrastructure Manager.

YOUR PRIMARY DAY-TO-DAY DUTIES WILL INCLUDE:

• Providing direct desktop and workstation support, including troubleshooting and supporting PC hardware, operating systems, software applications, peripherals, and communication devices.
• Managing daily IT functions and troubleshooting tasks
• Troubleshooting system problems
• Integrating, maintaining, and monitoring user systems
• Training users on hardware and software
• Supporting the maintenance, troubleshooting, and upgrade of physical equipment required for business operations.
• Installing, maintaining, troubleshooting, resolving, and updating company software and systems such as email, OS, and technical programs.
• Supporting IT projects and internal initiatives as directed by the Infrastructure Manager.
• Maintaining inventory of equipment, software, licenses, etc.
• Documenting IT-related procedures

WHAT SUPERVISORY RESPONSIBILITIES DOES THIS ROLE INCLUDE. This position has no supervisory responsibilities.

WHAT QUALITIES MAKE YOU A SUCCESSFUL CANDIDATE? AS OUR SUCCESSFUL CANDIDATE, YOU WILL POSSESS:

• Possess a positive, can-do attitude.
• Strong Problem Solving / Troubleshooting Abilities with prior experience in a similar role.
• A knack for quickly understanding various technology applications and systems.
• A demonstrated a desire to learn the newest technology and trends continually.
• Excellent interpersonal skills, communication, and organization skills
• Ability to work independently and communicate effectively with users and coworkers.
• Working knowledge of an array of various technologies, including Active Directory, Office365, cyber security, PC hardware & software, virtualization, cloud, networks, routers, switches, TCP/IP, VLANs, VPN.
• Other duties as assigned.

WHAT EDUCATION AND/OR EXPERIENCE ARE WE LOOKING FOR?

· High School Diploma or equivalent

· 1 year of experience in a similar role. Experience may be substituted by:

o BS in related field

o AS in related field

o CompTIA A+ Certification or equivalent

WHAT ARE THE PHYSICAL REQUIREMENTS FOR THIS ROLE? Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• While performing the duties of this job, you may be required to stand, walk, and hear.
• Frequently use your hands and fingers; handle, feel, and reach with your hands and arms.
• Occasionally required to sit; climb or balance; stoop, kneel, crouch, or crawl; and smell.
• Must frequently lift and/or move up to 50 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

NOTE: This job description identifies the general nature and scope of work to be performed. Vitesse Systems, LLC. reserves the right to revise all or any part of this job description and to add or eliminate essential job functions at any time. Designation of any job duty as an essential function is not intended as an assurance or guarantee that a team member has any right to perform the particular job duty, except as required by Vitesse Systems Inc. This job description is subject to change based on the needs of the position and/or the company.

Vitesse Systems, LLC performs work controlled by the International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR). These statutes require the protection of technical data and products. The regulations require that such data not be disclosed in written, oral, or visual form to any foreign national without prior export authorization from the Department of State. A foreign national is defined by the U.S. Government under EAR 734.2(b)(2)(ii) and 8 USC 110 (a)(20) as one who:

• Is not a United States citizen
• Is not lawfully admitted for permanent residence in the U.S.
• Does not have politically protected status (embassy, refugee, or asylum)
• Has dual U.S. / foreign citizenship

Vitesse Systems, LLC is an Equal Employment Opportunity / Affirmative Action (EEO/AA) Veterans / Disabled Employer

Company Description

Vitesse Systems is your premier source for complex fully integrated, thermal and microwave solutions. Through extensive technical and manufacturing expertise, Vitesse is optimizing the functionality of thermal management and communications systems. Vitesse is a leading supplier of complex cold plates, cooling systems, and waveguide components critical to the advancement of radar, electronic warfare, and communications systems. Vitesse Systems prides itself on the solutions we provide to our customers, as well as the incredible team of dedicated people we employ. Vitesse Systems, founded in Newark, CA started as a single site which supported various industries and quickly grew into a leading manufacturer of brazed assemblies for the Aerospace and Defense industry.