Community Liaison II - Health Care Services / Sales - SPRINGFIELD area
About the Role:
Our company is growing, and we believe that our team is the key to our success! The Community Liaison II is an experienced, energetic, and motivated individual who's goal is to ensure qualified client's access to Vitra Health's various program through building relationships with referral sources, such as community agencies, insurance companies, mental health works, physicians, discharge planners, social workers, facility staff, and healthcare decision-makers. The Liaison works in collaboration with the Intake team and the Business Development team to achieve targeted referral goals. This position also collaborates with local community agencies to provide educational and cultural events to promote Vitra Health to the community at large.
Benefits and Perks:
Classification: Exempt Department: Community Development
Reports to: Community Development Manager or Senior Manager Business Unit: Shared Services
Job Overview
To assist with managing sales and lead generation efforts in AFC, FGAFC, CGAFC, ADH, and any other Vitra related programs.
To develop, implement and execute a business plan within his/her assigned territory.
To assist with generating new partnerships and client leads within the community.
To begin the enrollment process for eligible members in the field.
To assist in the intake process for prospective members.
To build brand awareness of Vitra Health in the local communities.
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Responsibilities
Enroll eligible members in our various programs that are available to individuals who are clinically and insurance eligible
Developing relationships with prospective clients by hosting and/or attending events to reach business goals
Obtaining all performance goals (separate sheet attached)
Able to hit safety net and/or quota requirements within 90 days of start date.
Generate and follow-up with business development leads
Build relationships with healthcare providers, day habilitation facilities, community health centers, community based organizations, public & private housing communities, etc.
Developing key relationships with residential and other community-based organizations
Provide translation services for our current and prospective clients
Establish weekly, monthly, and quarterly in-field community outreach plans to build awareness, identify new strategies, and generate membership growth while meeting or exceeding benchmarks
Providing data analytics of current sales and marketing efforts
Participates in planning and implementation of outreach strategies and programs
Leverage existing contacts and current partnerships
Assist in development, implementation, relationship establishment, vertical integration and outreach of new programs
Meeting monthly qualified referral goals within the assigned territory
Help prospective and current residents with governmental assistance processes
Assist in recruiting caregiver's in your local region
100% compliance with completion of all required certifications, licensing, continued education, policy acknowledgement and work plan documents within dates of completion requirements
Hitting and surpassing monthly obtainable goals consistently by traveling to residential buildings, networking events, fairs, primary care practices, facilities and other marketing events to promote the exquisite care that Vitra Health provides
Conducting on-site visits with prospective and current clients
Updating intake and CRM software as needed
Attending status and strategy meetings as required
Any other tasks as assigned by management
Essential Functions
Presenting your extensive knowledge of all Vitra Health programs along with competitor products to demonstrate the Vitra Health difference
Creating and maintaining a strategic client outreach plan and generating new partnerships and client leads within the community
Presenting your extensive knowledge of all Vitra Health programs along with competitor products to demonstrate the Vitra Health difference
Perform other tasks as needed or assigned
Education , Experience and Licensure Requirements
3+ Years in sales with a proven success track record and relevant established professional relationships
Able to work independently & willing to work 100% in the Field
Experience utilizing technology including Google Suite, Microsoft Suite, HubSpot and Salesforce preferred
Bilingual in English and secondary language preferred
Must be willing to work some nights and weekends
Previous experience in home health care or other branch of health care preferred
About Us:
Vitra Health is a Home Health Care, Skilled Nursing, and Adult Day Health organization that specializes in care management of adults and seniors. We are a rapidly growing company which was started to improve access to quality home health care services. We rate ourselves solely by the quality of care we provide our clients. We realize that our clients are someone's parent, grandparent, child, friend, or neighbor – we pride ourselves on never taking this fact for granted.
VITRA Health is vital in providing comprehensive assistance to caregivers who care for friends and family in their own homes. We understand that most caregivers face financial and emotional challenges, often without compensation or support for their selfless efforts. By joining us, you can be part of the solution to these challenges. If you have a positive attitude and love helping people, VITRA Health is for you. Our highest priority is our team's health, happiness, and success."