Job Description

POSITION OVERVIEW

The Vehicle Title Specialist is responsible for providing document handling support and for verifying received paperwork according to established DMV policies and internal procedures. The candidate best suited for the position will have excellent communication, attention to detail, punctuality, and organization skills. A clean driving record and current driver’s license is required.

RESPONSIBILITIES

• Assist National Registration team to keep paperwork moving according to established timelines.
• Constant contact with clients to notify of errors, missing documents and due dates.
• Audit paperwork against DMV policies, providing notice to customers and to DMV as set by company procedures.
• Access customer data for printing required paperwork.
• Provide phone and online chat support to clients by answering questions and finding solutions on error found during the audit process.
• Any other task required to facilitate the movement of paperwork from the client to DMV and back to the end Customer

REQUIRED EXPERIENCE

• Minimum of 2 years’ experience with DMV policies and procedures preferred
• Experience with DMV/BPA and other related DMV documents for both new and used vehicles.
• Experience with DMV accounting and bundle reconciliation
• EVR program knowledge (E-filing)
• Knowledge of DMV regulations pertaining to registration processing
• Able to use Microsoft Word, Excel, and Outlook
• Able to train others
• Able to effectively communicate with high level Executives
• Excellent time management skills
• Excellent follow-up and problem-solving skills
• Excellent interpersonal skills
• Excellent attention to detail
• Able to work independently with limited supervision

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