Job Description

CUSTOMER SUPPORT SPECIALIST, AMI

An AMI Sales Support agent works with our Sales Professionals & Field technicians to ensure our Customers have an amazing customer experience. They will confirm appointments, adjust packages, take payments, and schedule accounts as needed.

We are looking for reps with positive attitudes, drive to do better every day, and a competitive spirit. Accountability and problem solving are qualities found in every single member of our team and we are looking for people to help build our fun and engaging work environment.

Candidates must be goal driven and clear communicators. Working in this fast-paced position will provide insight into the sales process, Vivint systems, and provide valuable communication skills that will help you succeed in any work setting.

MINIMUM QUALIFICATIONS

• Completed High School Education, GED, or equivalent
• Must be at least 18 years of age
• Ability to pass a background check and be licensed through the State of Utah as a Burglar Alarm Company Agent
• Computer Literate
• Desire to engage customers in an upbeat, helpful manner

WHAT WE’RE LOOKING FOR:

• Attention to detail in multiple tasks often at the same time
• Have exceptional organizational and time-management abilities
• Have the ability to immerse themselves into situations until they are completely resolved
• Demonstrate outstanding communication skills
• Are capable of handling multiple tasks at once
• Have experience deescalating high pressure situations
• Are able to work 40 hours

WHY VIVINT:

• Free catered lunch/snacks/drinks; new menu daily
• Paid holidays and flexible paid time away
• Employee pricing on smart home products
• Casual dress code
• Onsite gym
• Onsite health clinic
• Medical/dental/vision/life coverage

WORKING CONDITIONS:

• This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• Ability to work full-time and make and receive phone calls

#insidesales #VNIS1

IF YOU ARE AN ACTIVE VIVINT EMPLOYEE, PLEASE APPLY THROUGH WORKDAY BY SEARCHING "FIND JOBS".

Company Description

Vivint Smart Home is a leading smart home company in North America. Vivint delivers an integrated smart home system with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24/7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves approximately 1.7 million customers throughout the U.S. and Canada. Vivint was named to the Forbes list of “America’s Best Employers for Diversity” in 2020 and 2019, and to the Forbes list of “America’s Best Employers” in 2018. The company has a strong commitment to philanthropy and received a 2020 Gold Halo Award from Engage for Good for group volunteerism. Vivint is the largest tech employer in Utah and has received multiple awards for innovation, including being named among Fast Company’s “World’s 50 Most Innovative Companies.” Field Service Professionals provide expert-level installation and services, while delivering the highest-caliber of customer service. Customers will rely on you to act with honesty and integrity as you offer what they have been looking for — peace of mind.