Job Description

CUSTOMER SERVICE SPECIALIST

If you are career-minded with strong goals, then we want you to join our award-winning department.

Our Customer Service team continues to grow. We are looking for high-potential and quality individuals to join Vivint. Our team is obsessed with our proven customer service experience to ensure protection and peace of mind to all customers and homeowners nationwide. THIS JOB APPLICATION IS FOR MULTIPLE CUSTOMER SERVICE POSITIONS.

POSITION DETAILS:

• Start Date: Ongoing
• Paid Training: Mandatory 2 weeks training, Monday - Friday
• Full-Time and Part-Time flexible schedules – must be able to commit to your schedule for 90 days
• Weekends off available
• Compensation: $13.00-$18.00/HR DOE + performance bonuses
• THE OPTION TO WORK REMOTELY OR ON A HYBRID SCHEDULE MAY BE AVAILABLE AFTER TRAINING, IF WORK-FROM-HOME REQUIREMENTS AND PERFORMANCE STANDARDS ARE BOTH MET.

EMPLOYEE PERKS:

• FREE lunch and unlimited drinks to all employees working in office
• Access to our private health clinic and 24/7 Gym, located at our Corporate campus in Provo and Logan
• Full health benefits
• Paid parental leave
• Vivint employees in the U.S. and Canada have access to a variety of mental health resources, including free, professional, and confidential counseling services available 24/7.
• Employee Resource Groups: Vivint Women, Vivint EDGE, Vivint Pride, Vivint Veterans
• Employee pricing on Vivint products
• Opportunity to make a meaningful impact in the communities where you work and live with our Vivint Gives Back organization
• Career development and leadership opportunities
• Discounts with various national companies and vendors

ESSENTIAL FUNCTION/RESPONSIBILITIES:

• Answer inbound calls from Vivint Smart Home customers & employees
• Understand our home automation/alarm system well enough to effectively help customers resolve concerns and extend services.
• Work with our customer billing system to receive account payments, correct errors, and make necessary adjustments to customer contract obligations.
• Be an advocate for our customers, creating peace of mind
• Provide personalized solutions
• Accurately document and update records in required systems
• Generate customer interest by outlining the value in the services & products we offer
• Build customer loyalty through exceptional customer service

WORK-FROM-HOME REQUIREMENTS:

• Must reside in the state of Utah

• Must be able to provide your own equipment. This entails a computer (laptop or desktop) along with a headset equipped with a microphone. (Please note our remote-based software does NOT work with Apple/Mac products, tablets, or Chromebooks.)

• Must have reliable internet: 10 MBPS download and 5 MBPS upload speeds

• Be able to type a minimum of 35 WPM

• Have a quiet and private location from which to work

• Understand you cannot be the primary caregiver for any children, other people or pets while on shift.

WHAT WILL MAKE YOU SUCCESSFUL

• Computer Savvy (Ex. 35+ WPM, ability to navigate different/new software).
• Reliability. Showing up for your customers every day.
• Conflict Management skills and composure.
• Thinking Critically and collaborating when you need help

Vivint is an equal opportunity employer, does not consider any protected traits (e.g. race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring – under federal, state, and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening, however, we do conduct random drug testing on-site.

Company Description

Vivint Smart Home is a leading smart home company in North America. Vivint delivers an integrated smart home system with in-home consultation, professional installation and support delivered by its Smart Home Pros, as well as 24/7 customer care and monitoring. Dedicated to redefining the home experience with intelligent products and services, Vivint serves approximately 1.7 million customers throughout the U.S. and Canada. Vivint was named to the Forbes list of “America’s Best Employers for Diversity” in 2020 and 2019, and to the Forbes list of “America’s Best Employers” in 2018. The company has a strong commitment to philanthropy and received a 2020 Gold Halo Award from Engage for Good for group volunteerism. Vivint is the largest tech employer in Utah and has received multiple awards for innovation, including being named among Fast Company’s “World’s 50 Most Innovative Companies.” Field Service Professionals provide expert-level installation and services, while delivering the highest-caliber of customer service. Customers will rely on you to act with honesty and integrity as you offer what they have been looking for — peace of mind.