Job Description

ARE YOU INTERESTED IN EXPANDING YOUR SKILLSET AND EXCEEDING YOUR GOALS, WHILE HAVING TONS OF FUN IN THE PROCESS? IF YES – THEN VIZISITES MAY HAVE THE PERFECT JOB FOR YOU! VIZISITES IS A VIBRANT, GROWTH-FOCUSED INTERNET MARKETING FIRM WITH A SUPPORTIVE CULTURE AND COLLABORATIVE TEAM. WE ARE SEEKING A CAREER-MINDED INDIVIDUAL WHO IS LOOKING TO COLLABORATE IN AN ENCOURAGING, YET FAST-PACED ENVIRONMENT. POSITIVE ENERGY, DRIVE TO SUCCEED AND STRONG WORK ETHIC ARE TRAITS THAT WILL PROPEL YOU TO GREATNESS WITH VIZISITES.

As a Client Services Specialist, you are an integral part of the client experience at ViziSites. Your responsibilities will include email & phone communication, project support, completing support requests, and strategizing with the team and/or the client. After training, you will work closely with existing clients to convey their needs to the applicable team members or take the lead in the completion of their requests. This may include website updates, Google My Business support, email support, domain support, and more. Correspondence with clients includes answering questions, confirming support requests, or suggesting new additions or services to the client that will improve their online marketing and increase retention. This position provides a large opportunity for growth and can lead to an account management position in the future. Our ideal Client Services Specialists are organized & extremely detail-oriented, comfortable bouncing between tasks and working with team members throughout the day, have strong phone and email etiquette, as well as proven computer skills.

WHAT WE HAVE TO SEE (REQUIRED):

• Experience in Customer Service, preferably with a marketing or creative agency
• Strong communication skills – written and verbal
• Ability to interpret client wishes to the team and follow through on implementation
• Extreme attention to detail & organization
• Ability to effectively organize & manage the day while working from home
• Access to a reliable high-speed internet connection
• Some experience in a website platform (i.e. WordPress, Wix, SquareSpace, Weebly, etc.)

WHAT WE’D LIKE TO SEE:

• Experience specifically in website design & management and/or marketing
• Experience working in WordPress
• HTML/CSS Experience

WHAT GETS US EXCITED (NOT REQUIRED):

• SEO Experience
• Google Analytics Experience
• Experience in Animal Health (Veterinary) or Medical marketing

DUE TO COVID-19, THIS POSITION IS CURRENTLY REMOTE. WHEN WE REOPEN OUR CORPORATE OFFICE, WE WILL HAVE A HYBRID WORK PLAN WHERE THE TEAM WILL BE REQUIRED TO BE IN OFFICE PART OF THE TIME, AND HAVE THE ABILITY TO WORK REMOTE AT OTHER TIMES. IN THE MEANTIME, WE ARE LOOKING FOR SELF-STARTERS WHO HAVE EXPERIENCE WORKING FROM HOME, AND WHO ARE LOCATED IN CALIFORNIA.

Compensation is $18/hr & up depending on experience.

In addition to a supportive and healthy work environment, ViziSites offers medical, dental, vision, and life benefits, 6 paid holidays, generous vacation/PTO accrual, and more!

VISIT OUR WEBSITE FOR MORE DETAILS ON POSITION REQUIREMENTS: https://www.vizisites.com/careers/

CHECK OUT OUR HIGH RATING ON GLASSDOOR! https://www.glassdoor.com/Overview/Working-at-ViziSites-EI_IE2250231.11,20.htm

We look forward to hearing from you!

Company Description

We are motivated by a passion to make small businesses more successful online. With deep roots in the veterinary marketing industry, we are proud to now offer our high-quality products and concierge-style service to most industries. ViziSites makes effective marketing strategies & modern websites more accessible to all small business owners. We are a support-based business where clients feel as though they can call in and receive exceptional service from any team member. We firmly believe that our success, and that of our clients, is based on the success of every individual at our company.