Job Description
VOCA has an immediate opening available for Remote Customer Support professionals!
POSITION DETAILS:
- Opportunity with a well-established but growing company!
- 100% remote position!
- Pay is negotiable and based on experience, and a generous benefits package will be offered!
RESPONSIBILITIES:
- As the Customer Support Care Agent, you will play an important role in delivering a delightful experience that unlocks every tax advantage for our customers by leveraging your customer service, technical support, and tax expertise along with your exceptional communication and interpersonal skills.
- Overall support of the company products through phone, email, chat and social media, providing a positive customer experience.
- The scope of product support includes navigation, connectivity, compatibility, usability and general product knowledge.
- Ability to operate multiple system applications and screens at the same time.
- Capability of utilizing resources provided for quick issue resolution.
- Troubleshoot and resolve customer inquiries utilizing defined processes and procedures.
EXPERIENCE AND CREDENTIALS:
- Exceptional communication and interpersonal skills are essential
- Call Center experience required
- Technical support experience preferred
- Prior B2B experience preferred - (Professional Support)
- Strong troubleshooting and problem-solving skills
- Bilingual (English and Spanish) highly preferred
SHIFT:
- 40 Hours/Week Year Round
- May to December:
- 8:00 am to 5:00 pm Mon-Fri
- During Tax Season (January to April):
- Schedule will be set at 40 hours between:
- 7am - 9pm CST Mon-Fri
- 9am -5:00pm on Saturdays
- 10:00 am to 5:00 pm Sundays
- Voluntary Overtime During Peak Season
VOCA: The Spirit of Work
Company Description
Voca is a relationship organization focused on uniting talented individuals with exceptional companies.
At Voca, we strongly believe that a better career results in a happier you, and we are therefore dedicated to help guide people on a career path that fulfills their passion and purpose.
We work throughout the United States, with our corporate office based in Rochester, Minnesota.
Whether you are seeking to advance your career, follow a new calling, or add the right people to your organization, we are here to help.
Voca: The Spirit of Work