MotorClothes/Merchandise Associate

Volcano Harley-Davidson

MotorClothes/Merchandise Associate

Gladstone, OR
Full Time
Paid
  • Responsibilities

    Job Title: MotorClothes/General Merchandise Associate

    Department: MotorClothes/Merchandise

    Supervisor: MotorClothes/Merchandise Manager

    Summary Description

    Provide courteous, knowledgeable assistance to customers; perform cashiering, stocking and other duties to promote efficient functioning of department. Resolve difficult customer problems in a courteous and professional manner. Focus on the in-store customer experience, follow up with dealership customers, and presentation of Harley-Davidson MotorClothes/Merchandise. Selling of Harley-Davidson MotorClothes/Merchandise to dealership customers appropriate to their preferences and needs by applying the RPM Sales Process.

    Duties and Responsibilities

    • Provide excellent customer service to all of the dealership’s customers.
    • Greet customers immediately, in a courteous and friendly manner.
    • Meet customer needs, offers options, resolves problems and follows up with customers.
    • Ensure full customer satisfaction without unnecessarily referring customer to other staff members.
    • Maintain friendly, helpful demeanor.
    • Provide professional, knowledgeable, courteous customer service.
    • Assist customers in locating merchandise, offer additional product that compliments the purchase, takes special orders, answers questions, communicates policies on returns and exchanges.
    • Point out any sales, specials, new merchandise, fast-selling and slow-selling stock to customers.
    • Notify customers when special orders or back-ordered items are received.
    • Possess the ability to work with several customers at one time while maintaining individual customer satisfaction.
    • Monitor for shoplifting.
    • Perform cashiering functions in accordance with company cash handling policies and procedures.
    • Does not accept checks unless processed through cross checks.
    • Use appropriate verification procedures for credit card purchases.
    • Follow the Premiums Checkout Process the company has in place.
    • Maintain accurate customer list in database.
    • Check price tags for alterations.
    • Keep sales floor and displays neat, clean and fully-stocked.
    • Ensure merchandise is attractively displayed and appealing to customers.
    • Maintain showroom product availability by stocking shelves and displays.
    • Maintain thorough knowledge of inventory.
    • Maintain cashiering desk and areas dust free, clean, and organized.
    • Keep cashiering area well-stocked with necessary supplies, such as shopping bags, credit card drafts, etc.
    • Assist with answering incoming calls and directing them to the appropriate person or department.
    • Handle telephone transactions quickly, and courteously.
    • Make tags for damaged merchandise, delivers daily to designated area.
    • Appropriately takes in customers’ defective merchandise for warranty, correctly complete the warranty tag, and deliver the defective merchandise to designated area.
    • Follow the Ticket to Ride process for customers purchasing bikes.
    • Make introductions to other departments to ensure cross selling of motorcycles, Parts and Accessories, Financing, Insurance Products and Services, Warranties and Service Plans.
    • Stay up to date on all required HDU courses.
    • Attend training sessions to keep current with product knowledge, sales techniques, merchandising, and inventory control issues.
    • Assist MotorClothes/Merchandise Manager with attaining retail sales plans in MotorClothes/Merchandise.
    • Follow and practice the RPM sales process providing all customers with consistent treatment.
    • Receive and process merchandise from distributors, check merchandise received against purchase invoice, log merchandise into inventory, and prepare product for showroom floor.
    • Conduct or participate in periodic physical inventory of all merchandise.
    • Assist with set-up, organization, and staging of special events such as Open Houses, workshops, fashion shows, etc.
    • Follow all procedures to complete all paperwork and trackers accurately and in a timely manner.
    • Remain alert and on the floor at all times.
    • Handle customer complaints according to dealership policy, showing empathy and a positive attitude while demonstrating our commitment to “make things right”, as specifically directed by the MotorClothes/Merchandise Manager.
    • Comply with all company and department policies and procedures.
    • Perform other related duties as assigned or requested.

    Supervisory Responsibilities

    • None

    Qualifications & Job Requirements

    • High School Diploma or equivalent degree or greater required.
    • Experience: 1-3 years of experience required, with 3-5 years preferred; or the equivalent combination of education and experience.
    • Prefer knowledge and experience with selling of Harley-Davidson MotorClothes/Merchandise, and other products sold by the dealership, or the demonstrated ability to quickly learn them.
    • Ability to take initiative and problem solve.
    • Excellent verbal and written communication skills.
    • Ability to present oneself as well as the company in a professional manner.
    • Knowledge of applicable laws/policies/principles/etc..
    • Proficient in the use of a personal computer and corresponding programs.
    • Good attention to detail.
    • Great interpersonal and customer service skills required.
    • Approachable, likeable, and enthusiastic personality.
    • Ability to get along with broad customer base.
    • High energy level needed.
    • Be self-motivated, positive, driven and helpful.
    • Ability to handle confidential information responsibly.
    • Great customer service, excellent personal communication, and demonstrated closing skills.

    Physical Demands

    • Requires the use of both hands.
    • Frequently required to bend, stoop, crouch, reach and lift 50lbs of material.
    • Requires standing and/or walking for extended periods of time.

    Working Conditions

    • Normally indoors, however, some outdoor work is required during open houses or other events.
    • The noise level in the work environment can be loud.
    • Occasionally exposed to exhaust fumes or other airborne particles.