At Volkswagen of Oakland, we’re committed to customer service. With 30 years of Volkswagen knowledge and expertise, our qualified management team is ready to answer your questions and address your needs. What are you waiting for? Apply today!
QUALIFICATIONS
- Maintains a professional appearance.
- High school diploma or GED
- Excellent communication skills.
- Ability to read and comprehend instructions and information.
- Ability to meet company's production and quality standards.
- Automotive sales experience is preferred.
- Sales License is REQUIRED.
- Pass drug screen & background check.
- Must have clean & valid driver's license.
EXPECTATIONS
- Coordinate with the sales manager to set and meet new and used sales quotas.
- Attend company meetings as required.
- Perform pre-delivery inspection and road test before delivery to customer.
- Conduct telephone transactions courteously and promptly.
- Utilize floor time effectively in meeting the customer’s needs and soliciting sales.
- Demonstrating products and sharing product knowledge with customers.
- Make sure that customers are aware of the features and benefits on all products.
- Effectively use the computerized inventory control system, keeping it current and meeting net profit goals.
- Consistently follow the outlined sales process.
- Be polite and friendly and greet customers promptly. Verify that customers are qualified for their wants, needs, and ability to buy.
- Deal with customer complaints in a sensible manner by showing empathy and a pleasant attitude to show our commitment to excellent customer service and to increase customer satisfaction and loyalty.
- Utilize a consistent quotation process for purchases, trade-ins, and vehicle sales.
- Consistently contact customers by means of tickler files, mailing lists and personal follow up to promote additional sales and customer satisfaction.
- Attend pertinent training and stay current with sales department concerns and sales techniques.
BENEFITS
- 5-day work days
- Commissions and bonuses
- Paid Training
- Paid time-off
- Holiday pay
- Medical / Dental / Vision and Life insurance
- 401K after 1-year of employment
- Equal opportunity employer