Benefits:
401(k)
401(k) matching
Company parties
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Parental leave
Training & development
Vision insurance
Wellness resources
Job Description: The Volunteer Operations Manager leads all volunteer-driven operational activity within the Food Bank’s Volunteer Center. This role ensures every volunteer shift is well‑planned, well‑executed, safe, productive, and fun, while directly supporting the Food Bank’s mission and operational throughput.
The Manager coordinates project workflows, prepares workstations, supervises shift leads, fosters a positive volunteer culture, and collaborates with Warehouse, Inventory, Procurement, and Production teams to ensure volunteer labor meaningfully contributes to organizational goals.
Essential Duties & Responsibilities:
Plan and assign operational projects for each volunteer shift based on warehouse needs, production goals, and inventory pipelines
Coordinate project requirements and timing with various internal stakeholders including Warehouse, Procurement, Culinary, and Community Impact.
Establish consistent expectations and rhythms for shift prep, execution, and closeout
Oversee proper storage, tracking, and movement of product used for volunteer projects
Lead volunteers through an engaging, mission-centered experience while ensuring productivity and quality expectations are met
Provide clear instructions, hands-on coaching, and positive energy to create a fun, welcoming, and safe volunteer environment
Ensure shift leads are prepared, aligned, and confident in facilitating volunteer groups of all sizes
Supervise, train, schedule, and coach Volunteer Operations Coordinators
Build a strong team culture grounded in communication, accountability, and service to volunteers
Maintain safe workspaces that meet all food safety, AIB, and warehouse operating standards
Knowledge, Skills, & Experience
Experience in warehouse operations, volunteer coordination, production, service industry leadership, or similar roles
Strong group facilitation skills with the ability to motivate and coach volunteers and staff
Ability to plan workloads, manage multiple shifts, and coordinate across departments
Understanding of or ability to learn food safety, AIB requirements, and warehouse operating standards
Excellent communication and interpersonal skills with diverse volunteer populations
Required Personal Characteristics:
Commitment to the Food Bank’s mission and core values
High energy, positive attitude, and a genuine passion for working with volunteers
Mission-driven, service-oriented, and comfortable in a fast-paced environment
Organized, adaptable, and skilled at building team culture
Confident leading groups and providing clear, engaging instruction
Physical / Other Requirements:
Ability to lift up to 50 pounds and work in an active warehouse environment
Ability to stand and move for extended periods during volunteer shifts
Occasional evening or weekend shift coverage
Must be able to perform the essential duties and responsibilities with or without reasonable accommodation.
Must pass a drug screen and background check.