Reunion Tower is a 560 ft (171 m) observation tower and one of the most recognizable landmarks in Dallas. Reunion Tower is part of the Hyatt Regency Hotel complex, and is the 15th tallest building in Dallas. Recently ranked in The Dallas Morning News: Guide "Top 10 Jaunts of 2013," a visit to the Reunion Tower isn’t just about seeing what’s below from hundreds of feet in the air. It’s about expanding your horizons. The GeO-Deck has something for everyone – the foodies, the fashionistas, adventure seekers or sightseers. Think you’ve seen it all? Experience the interactive Halo today, and change your view forever.
Situated adjacent to the heart of downtown, our landmark tower is one of the city’s most recognizable landmarks. Attached to the Hyatt Regency Hotel, and adjacent to the historic district, West End, entertainment district, sports arenas, shopping meccas, business headquarters and Dallas Convention Center.
- GeO-Deck, interactive features you could spend hours exploring before even beginning to take in the 360-degree views of Dallas.
- Cloud Nine Café, enjoy casual lunch or refreshments under a digital canopy that displays stylized sky imagery, one level above the GeO-Deck
- Five Sixty, Wolfgang Puck’s award-winning fine dining restaurant. Five Sixty offers an extraordinary culinary experience, modern Asian-influenced cuisine from a legendary chef, while showcasing the best views in Dallas.
- Competitive Compensation
- Comprehensive, low cost health, dental and vision insurance for you and your family, Domestic Partner eligibility
- Company-sponsored retirement plan-401(k) program
- Life and Disability Insurance
- Flexible Spending Accounts
- Employee Assistance Program
- Generous Paid Time Off
- Discounted Hotel Rates
- Promotional Opportunities
- Rewards & Recognition
- Free Shift Meal and Parking
This position is responsible for coordinating and executing group visits to the Reunion Tower GeO-Deck through the sale of tickets. This position will work with groups including but not limited to schools, colleges, religious organizations, clubs, conventions, etc. to fulfill ticket requests. This is achieved by promoting Reunion Tower as a destination for historical, special event, educational, recreational, and business activity groups. This position will build a sales pipeline with a combination of qualified and non-qualified leads. Daily cold calling with or without qualified leads is required.
RESPONSIBILITIES AND DUTIES:
- Promote the Reunion Tower as a destination for historical, special event, educational, recreational and business activities to groups.
- Coordinate visits to the GeO-Deck with school and group tours, working with clients from beginning to end to execute their group visit.
- Work closely with Guest Services and Accounting teams to coordinate group timing, tickets and billing.
- Manage ticket programs and fulfill ticket orders for accounts in a timely manner.
- Assist visitors before, during and after their visit with services and programs to enhance and encourage tourism.
- Negotiate contract terms and develop targeted action plan for all market segments.
- Develop new and sustainable educational and group sales programs.
- Build your own lead pipeline.
- Consistent outreach to respective territories.
- Solicit and visit organizations for potential events in the business community.
- Network in the industry – attend tourism-related events and build strong relationships within the community.
- Conduct site visits with potential clients.
- Work closely with Hyatt and Wolfgang Puck Catering to coordinate timing and logistics of group tours.
- Working with Guest Services teams to ensure appropriate tickets are available at Will Call or kiosks.
- Manage online store accounts and ensure they consistently function properly for client use.
- Administrative duties: processing ticket orders, responding promptly to high volume phone calls and incoming email requests for group tickets, billing and collection efforts, data entry and reporting, and call logging in CRM
- Communicate pricing and availability to guests, sending cost estimates for group visits and updates with changes as needed.
- Gain a thorough understanding of Reunion Tower, Wolfgang Puck Catering and Hyatt operating procedures and communicate to clients accordingly.
- Assist with special mailings, client research, and new reservation system input.
- Attend and assist group tours/events if needed.
- Perform all other work-related duties as assigned by management.
- Responsible for communicating groups to partner and operational departments.
- Any other responsibilities as defined by management.
SPECIFIC JOB KNOWLEDGE, SKILLS, AND ABILITIES:
- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar.
- Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques and sales control systems.
- Guest Service — Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction.
- Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, resources modeling, leadership technique, process methods and coordination of people and resources.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate and not interrupting at inappropriate times.
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
- Persuasion — Persuading others to change their minds or behavior.
- Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
- Speaking — Talking to others to convey information
- Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Service Orientation — Actively looking for ways to help people.
- Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
- Coordination — Adjusting actions in relation to others' actions.
- Operations Analysis — Analyzing needs and product requirements to develop growth strategies.
- Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people.
- Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
- Speech Clarity — The ability to speak clearly so others can understand you.
- Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
- Time Management — Managing one's own time and the time of others.
- Speech Clarity — The ability to speak clearly so others can understand you.
- Written Comprehension — The ability to read and understand information and ideas presented in writing.
- Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
- Speech Recognition — The ability to identify and understand the speech of another person.
- Written Expression — The ability to communicate information and ideas in writing so others will understand.
- Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
- Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.
- Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
- Grooming - All employees must maintain a neat, clean and well-groomed appearance per Reunion Tower Operating standards.
- Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles.
- Kneeling: Bending legs at knee to come to a rest on knee or knees.
- Reaching: Extending hand(s) and arm(s) in any direction.
- Standing: Remaining upright on the feet, particularly for sustained periods of time.
- Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another.
- Pushing: Using upper extremities to press against something with steady force in order to thrust forward, downward or outward.
- Pulling: Using upper extremities to exert force in order to draw, drag, haul or tug objects in a sustained motion.
- Lifting: Raising objects from a lower to a higher position or moving objects horizontally from position to-position.
- Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling.
- Grasping: Applying pressure to an object with the fingers and palm.
- Feeling: Perceiving attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips.
- Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly.
- Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction and having the ability to receive detailed information through oral communication and making fine discriminations in sound.
- Repetitive motions: Making substantial movements (motions) of the wrists, hands, and/or fingers.
- Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
- The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
- The worker is subject to inside environmental conditions: Protection from weather conditions but not necessarily from temperature changes.
Able to work flexible hours including evenings, weekends, and holidays as needed to meet group needs.
Good public relations skills, telephone etiquette and communication skills both verbally and written.
Problem solving ability.
Must show initiative and the ability to work with little or no supervision.
Conscientious in quality and guest service.
Ability to handle multiple tasks.
Proficient in Microsoft office suite
Experience with HubSpot software a plus.
Good organizational skills and detailed oriented.
1 year of sales experience
Previous cold calling experience required.
Group sales experience. Background in sales tourism and development a plus.
Previous SMERF sales experience in the DFW market required.
Must display confidence and poise in meeting and dealing with people face to face.
Experience working with a CRM required.
LICENSES OR CERTIFICATES:
Ability to obtain Certified Tourism Ambassador (CTA) and/or Tourism Masterclass certification.
Able to gain CPR and First Aid certifications.
Ability to become TABC certified.
Valid driver’s license.
The Company is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristic. The EEO is the Law poster is available here: http://www1.eeoc.gov/employers/poster.cfm