Help Desk Support Technician VSolvit LLC 12 reviews - Chesapeake, VA 23320 (Greenbrier West area) VSolvit LLC is currently seeking an IT Helpdesk Technician supporting the companys satellite office located in Chesapeake, VA. They are responsible for the coverage and coordination of the Help Desk within the IT department. This position will constantly be dealing with multiple tasks, some of which will include but are not limited to: remote user support, new user creation, troubleshooting laptop systems, virtual servers, network equipment, presenting solutions to problems, and learning/assisting with support and functions of IT infrastructure. Technical customer service to employees is a major part of this position and requiring a self-motivated person who enjoys working with a wide variety of people daily. They must be good at providing remote support over the telephone and in person, and be consistently positive, patient, and professional with non-technical employees, vendors, and co-workers. This is a hands-on technical role with the opportunity to grow ones IT skills in a growing and technically diverse Ventura based technology company. * User account management; creating, editing, suspending and removing user accounts * Cloud based account management; Email, group assignments and permissions * Workstation \ laptop troubleshooting; installing peripherals, running diagnostics and/or work with vendor to setup warranty repairs * Workstation \ Laptop imaging and deployments * Imaging machines for new employees * Archiving data for Terminations * Refreshing machines for terminations * Creating \ updating images * Documentation of processes and procedures * VOIP and Wireless phone support * Management / tracking of corporate IT assets * Other tasks deemed appropriate based on skill level * Experience with Google Docs environment a plus * 1+ years experience configuring Linux servers a plus Minimum Basic Qualifications: * 2+ years experience in Windows based technical support roles * 2+ years desktop, end-user and application support * 2+ years Level 1-2 support technical support * 2+ years providing troubleshooting and resolution through a helpdesk ticketing system/process * Associates Degree or 2+ years College or technical training Preferred Qualifications: * Strong customer service mindset from a Help Desk end user support perspective * Ability to work through schedules tasks as well and work off internal help ticketing system * Technology based background with solid understanding of relevant technologies MS Windows, Windows Server 2012, Windows 2008 R2, Client/Server, HyperV, Active Directory, Network backup and disaster recovery, LAN, WAN, Networking, Information Security, Monitoring Tools * Management / Maintenance of online subscription services such as O365 and Google Apps * Develop and maintain installation and configuration procedures * Perform regular security monitor to identify any possible intrusions. * Create, change and delete user accounts per request / verify validity and authorization approval as per policy * Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required * Workstation \ Laptop imaging and deployments * Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary * Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies. * Technical background with Linux operating systems such as CentOS, Ubuntu, Red Hat Linux 4/5/6 or others a plus * Strong working knowledge of Virtual Environments * VOIP Telephone Systems * 2+ years experience in Windows System Administration * Education: Bachelors degree and/or relevant work experience Company Summary: Join the VSolvit Team! Founded in 2006, VSolvit (pronounced 'We Solve It') provides geospatial and information technology consulting services and solutions to government and private section clients. VSolvit is an award winning 8(m)/EDWOSB, SBA-certified 8(a)/SDB, and a certified HUBZone company. We offer Medical, Dental, and Vision Insurance, as well as 401K Retirement Plan options, Tuition Reimbursement, and other benefits. Our goal is to grow together and enjoy the work that we do as a team. VSolvit LLC is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status. 1 day ago - save job - original job Apply On Company Site Other jobs you may like HELP DESK SUPERVISOR Eastern Data Virginia Beach, VA 30+ days ago Easily apply Help Desk Specialist CACI Chesapeake, VA 30+ days ago Help Desk Technician Electronic Systems Virginia Beach, VA 30+ days ago Help Desk Analyst Frontier Technology, Inc. Norfolk, VA 30+ days ago Easily apply Help Desk Electronic Systems Virginia Beach, VA 30+ days ago * Help Desk Support Technician jobs in Chesapeake, VA * Jobs at VSolvit in Chesapeake, VA * Help Desk Support Technician salaries in Chesapeake, VA VSolvit LLC 12 reviews Let employers find you Thousands of employers search for candidates on Indeed Upload Your Resume