Benefits:

Competitive salary

Location Austin, TX

Experience Level

Mid-Level (3+ years of relevant experience)

Role Overview

The Network Security Analyst (Vulnerability Remediation Coordinator) supports enterprise vulnerability management by coordinating remediation activities across server platforms. This role focuses on tracking, facilitating, and reporting remediation efforts while working closely with security, infrastructure, and change management teams—not performing hands-on patching.

Key Responsibilities

Vulnerability Remediation Coordination

Manage and track vulnerability remediation tasks using ServiceNow

Coordinate resolution of high-risk or out-of-cycle vulnerabilities

Act as liaison between Security, Server Ops, and other teams

Ensure timely remediation aligned with risk priorities

ServiceNow & Process Management

Create and manage remediation tasks, change requests, and configuration items

Document remediation plans, validation, and rollback procedures

Ensure compliance with process standards and audit requirements

Change Management & CAB

Prepare and present change requests to CAB

Communicate risk, scope, remediation approach, and validation plans

Coordinate approvals, scheduling, and execution of changes

Cross-Platform Coordination

Support remediation across Windows, Linux (RHEL), and Citrix platforms

Work with SMEs to understand remediation strategies and constraints

Ensure consistent tracking across multiple environments

Tracking, Reporting & Compliance

Maintain status of vulnerabilities, changes, and remediation progress

Support audit and compliance reporting

Identify process improvements and reduce remediation delays

Required Qualifications

3+ years of experience coordinating vulnerability remediation

Hands-on experience with ServiceNow (Change Mgmt, IT Remediation Workspace)

Strong understanding of ITIL change management and CAB processes

Knowledge of server platforms (Windows, Linux, Citrix)

Strong organizational and multitasking skills

Strong communication skills for cross-team coordination

Preferred Qualifications

Experience in government or regulated environments

Familiarity with CSOC and enterprise vulnerability workflows

Experience handling emergency/out-of-cycle remediation

Exposure to audit, compliance, and security reporting

Core Skills & Attributes

Strong coordination and process management mindset

Ability to manage multiple remediation efforts simultaneously

Clear communication and stakeholder alignment

Detail-oriented with strong tracking and documentation discipline

Focus on compliance, risk management, and operational efficiency

Flexible work from home options available.