Job Description

POTENTIAL DUTIES/RESPONSIBILITIES:

• Manage large amounts of incoming calls related to customer service. Identify and assess customers’ needs to achieve satisfaction
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions in database, process customer accounts and file documents
• Apply and reconcile customer payments to outstanding invoices in a timely manner
• Monitor and maintain accounts receivable aging. Assist with accounts receivable process through correspondence and collection calls as directed
• Prepare and send customer invoices with related supporting documentation
• Reconcile customer accounts and maintain accounts receivable files
• The job includes other duties and responsibilities assigned by management

REQUIRED SKILLS/ABILITIES:

• Basic understanding of the accounts receivable and invoicing processes
• Excellent organizational skills and attention to detail
• Proficient with Microsoft Office Suite
• Detail-oriented -- quality and precision-focused
• People-oriented -- supportive and fairness-focused

EDUCATION AND EXPERIENCE:

• High school diploma or equivalent required.
• 1-2 years of experience in customer service and/or accounts receivable strongly preferred.
• Spanish-speaking definitely a big plus

Staff is required to wear a face mask if not vaccinated.