WAT Innovations is a privately owned consulting firm that focuses on delivering personalized business solutions to our clients. Since opening our doors in 2019, we have expanded to four new markets and have grown our portfolio to over 20 clients throughout the southwest region of the United States.

Full Job Description:

WAT is looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Duties:

• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the company’s new products, services and policies
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Collaborate with other call center professionals to improve customer service

Desirable Qualifications: In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• High school diploma or equivalent

• Outstanding phone and email etiquette

• Able to manage multiple accounts simultaneously

• Exceptional communication skills

Job Type: Full-time

Pay: $850 - $1350 per week

Some Benefits:

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Health insurance
• Paid time off
• Parental leave
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift