100% remote within the State of Wisconsin.

The State of Wisconsin is looking for a Help Desk III. Title/role: Customer Success Associate (Help Desk & Trainer)

Top Skills & Experience: 1-2 years experience in the following

\- Serve as a customer service data reporting contact for schools and districts in Wisconsin.

\- Create, oversee and monitor requests, incidents, and problem resolution using user

support "ticketing" software.

\- Work with school districts to help them understand how to use WISEdata and

WISEdash for data reviews.

\- Openness to presenting training sessions, even better if experienced with doing so

Nice to have skills:

\- Understanding of application programming interface (API) technologies

\- Knowledge of data warehousing and reporting

\- Assist WISEdata product owner in identifying state reporting process improvements

through business process analysis.

\- Provide on-site or virtual training when appropriate.

Interview Process: Microsoft Teams, video on and audio

Duration: 6/30/26 with extensions possible

Remote or On-site? Candidate MUST be a WI resident or willing to relocate to WI prior to starting the role at their own expense. 100% Remote within the state of WI

Full job description attached

Additional details:

\- Experience working with education software systems at the school, district, or state levels is preferred

\- Ability to work well independently