The State of Wisconsin is looking for a Desktop Support IV.
Top Skills & Years of Experience - 10+ years of experience in the following:
\- Excellent Customer Service and problem-solving skills required.
\- Familiar with a variety of the concepts, practices, and procedures.
\- Account management, device imaging and deployment, application deployment, and integration of agency configuration management for Help Desk staff to use daily
Nice to have skills:
\- Relies on extensive experience and judgment to plan and accomplish goals. Independently performs a variety of tasks.
\- A wide degree of creativity and latitude is expected.
Remote or On-site? Hybrid 60% onsite/minimum. During Training, 100% onsite is required. Candidate MUST be a WI resident or willing to relocate to WI at their own expense prior to starting the role.
Within the Instructional Technology Services team, providing technical support to staff as part of the internal Help Desk team as well as providing account management, device imaging and deployment, application deployment, and integration of agency configuration management for Help Desk staff to use daily. The position also provides an advanced troubleshooting skill set for resolving complex computer support issues prior to involving System Engineers, and assists in ensuring established technical, security, and procedural processes are followed.
The position works to support and secure end-user technologies, including system management tools and software services. Additionally, this position shares responsibility for formulating and establishing agency technical policies, procedures and guidelines for monitoring, managing and maintaining personal computer systems in a complex server and network environment. This position also works within the Technical Services team to provide team and agency wide leadership for administering and further developing ticketing systems for IT process management. The work environment requires team communication, cooperation, collaboration, and participation in planning.