Job Description

The Customer Service Associate will be the face to our Retail business while delivering exceptional customer experience. This role is responsible for greeting customers and assisting them with faxing copying, scanning, notary and other printing and retail services. 

The ideal candidate has previous retail or customer service experience, strong computer skills, a high school diploma or GED and a professional appearance.

Hours are Monday – Friday from 9:00AM to 5:30PM with a 30 minute lunch.

RESPONSIBILITIES

• Greet customers and determine how to help
• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Operates all equipment, software, and devices in an safe manner
• Maintains a clean, organized, and safe working environment
• Perform end-of-day and monthly closing and reporting activities
• Informing management of inventory levels for re-ordering supplies
• Performs other duties as assigned

QUALIFICATIONS

• High school diploma or GED required
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Prompt, reliable, and responsible
• Neat, clean, and professional appearance
• Highly professional and dependable

Company Description

For over 80 years, Wilson-Epes has been a fixture of the highly specialized U.S. Supreme Court and Federal Appellate Court legal community. As the “go-to” company in a small world of Supreme Court and Federal Appellate Court brief printers, Wilson-Epes client list is a “Who’s Who” of top litigation law firms across the United States representing clients from around the globe. Many prominent lawyers, including John Roberts, Kenneth Starr, Drew Days and others have sat at Wilson-Epes’s small conference table proofreading briefs before final submission. This company has been an integral part of the nation’s legal history, printing briefs for many landmark cases such as Roe v. Wade, Bush v. Gore, Turner v. FCC, Watergate, Obamacare, and Marriage Equality. For 15 years, Wilson-Epes has been located on H ST NE providing retail and print services to local residents, businesses and organizations.