Job Description

Main Responsibilities:

1. General Office Duties

• Answering phones and providing general customer service
• Filing (in your area only)

2. Order Processing

• Processing ALL orders (within your area)
• Order Entering in a timely manner
• Making sure customer purchase order and sales order match
• Processing credit cards/requesting “advance payment” when needed
• Update customer database and records as needed i.e. Phone#; fax#; contact info; email
• Confirming ALL orders with Customers

3. Expediting

• Meet Daily with the production team to discuss open orders for CT manufacture - Safety and Chuck Inventory Orders
• Resolve conflict between CT Production and Customer requirements
• Send status updates to customers in a timely manner for CT orders

4. Shipping

• Ensure validity of carrier Information
• Create commercial Invoice/NAFTA when needed
• Schedule all shipments that require a truck
• Match Packing Slip with orders-enter tracking info-give packets to Accounting

5. Safety Chuck - CT Stock

• Follow up manufacturing progress (See #3)

6. Taking Spare Parts orders (within your area)

• Track partial shipments for ALL parts orders

Qualifications:

1.) 3+ years previous customer service experience - ideally in manufacturing or similar field 2.) Excellent long and short term memory retention 3.) Proficient organizational skills a must 4.) Ability to multi-task in a fast-paced environment 5.) Tactful, effective, diplomatic communication skills 6.) Ability to commit and follow through in accordance with company policies, procedures and objectives

7.) Commuting distance to Beacon Falls, CT area

Company Description

"Hire your next great employee or land your next great job within 30 days and save significant time, money and effort for a win-win, successful outcome every time"