Job Description

The Business Services Manager leads the development, implementation, and management of employer engagement strategies that align with Equus Workforce Solutions' mission and the strategic priorities of ASPYR Workforce Innovation Board. This position is responsible for building and maintaining strong relationships with employers, industry leaders, economic development organizations, educational institutions, and workforce partners to create talent solutions that address regional workforce needs.

Essential Duties and Responsibilities

• Develop and execute comprehensive employer engagement strategies aligned with ASPYR workforce priorities.
• Build relationships with employers, chambers, economic development organizations, and workforce partners.
• Lead business services operations including OJT, IWT, apprenticeship, customized training, and recruitment initiatives.
• Collaborate with ASPYR Workforce Innovation Board leadership and committees.
• Supervise and develop Business Services Representatives and workforce staff.
• Monitor performance metrics, employer satisfaction, and workforce outcomes.
• Lead sector partnerships and talent pipeline development initiatives.
• Ensure compliance with WIOA regulations, board policies, and Equus standards.

Additional Performance Expectations

• Develop creative engagement models such as employer roundtables, reverse hiring events, sector-focused recruitment campaigns, job shadowing, career pathway showcases, and customized talent solution pilots that improve employer and participant outcomes.
• Use labor market information, employer feedback, placement outcomes, and participant readiness data to identify service gaps, improve referral quality, and create targeted strategies that increase interviews, placements, retention, and repeat employer participation.
• Strengthen alignment between employer demand and participant engagement by coordinating with case management, career services, training providers, and partners to ensure candidates are prepared, responsive, and matched to employer expectations.
• Design and implement innovative, employer-driven engagement strategies that translate real-time business needs into stronger talent pipelines, work-based learning opportunities, training solutions, and high-quality participant referrals.
• Demonstrate flexibility to work outside normal business hours, including early mornings, evenings, occasional weekends, employer events, hiring fairs, sector partnership meetings, and time-sensitive business service activities as needed.

Qualifications

Required Qualifications

• Bachelor’s Degree in Business Administration, Human Resources, Public Administration, Economic Development, Workforce Development, or related field preferred.
• Minimum five years of workforce development, employer engagement, business services, or related experience, including three years of supervisory experience.

Key Performance Expectations

• Employer engagement and retention outcomes
• Track Team Weekly Data
• Track OJT Performance
• Track IWT Performance
• Business Customer Satisfaction Surveys
• Work-based learning and training placements
• Sector partnership development
• Staff performance and development
• Compliance and reporting accuracy

Additional Information

All your information will be kept confidential according to EEO guidelines.

Equus Workforce Solutions is a leading provider of workforce development services in North America. With a dedicated and passionate team, Equus puts the industry’s best practices to work by focusing on the development, design, and delivery of demand-driven workforce solutions.

When you join Equus, you can expect extensive learning opportunities and networking programs. But most of all you can expect to make a lasting impact on the lives of others.

At Equus we are strengthened by diversity. We are committed to providing a work environment in which everyone is included, treated fairly and with respect. Equus Workforce Solutions is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, age, pregnancy, sexual orientation, gender identity, ancestry, religion, national origin, veteran status, physical or mental disability, or reprisal or any other characteristic protected under state, federal, or local law.