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Resident Relations Specialist


Resident Relations Specialist

San Diego, CA
Full Time
  • Responsibilities

    Become part of our WM Builder family; a nationwide forerunner in luxury apartment communities. We are currently seeking a stand-out Resident Relation Specialist to join our team. At WM Builders we know every employee is the cornerstone of our success! The ideal candidate will embrace our Company Core Values; Trust, Honesty, Fairness, Teamwork, Diversity, Integrity, Respect, Professionalism. Customer service, Excellence, Responsiveness and Safety.

    The Resident Relations Specialist is responsible for working closely with the Marketing and Sales Manager to evaluate goals, priorities, expectations, and execution of resident retention action plan. This position will forecast, analyze, and evaluate notifications to vacate. The RRS will respond to notices to vacate by conducting phone calls, emails, or in-person consultations. The successful incumbent will significantly reduce turnover rates by presenting viable lease renewing opportunities equitable for both resident and landlord.

    Experience, Education, Knowledge:

    Preferably at least 2 years’ experience in property management or hospitality; Must have knowledge and experience in sales, closing, client relations and Fair Housing. Able to work under regular deadlines; Highly motivated self-starter with good organizational skills; Excellent written and oral communication skills; Excellent computer skills; OneSite property management software and Excel experience a plus; GED or equivalent required; degree preferable.

    Above average phone skills and elite sales prowess a MUST! We need a top notch closer with superlative customer service skills. TYPICAL PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. Some bending, stooping and stretching. Occasionally lifting items weighing up to 30 lbs. Requires eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment. Requires normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Associates will be required to climb stair wells, frequently continuously walk or sit for up to 8 hours in any given day.

    LANGUAGE SKILLS: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. MATHEMATICAL SKILLS: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages. REASONING ABILITY: Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

    Benefits and Compensation:

    WM Builders offers one of the most competitive compensation and benefit packages in the industry; including medical, dental, vision, vacation, 401K and paid holidays. Compensation is determined depending on work experience. Benefit package offered after probationary period.


    Successful applicants must undergo a background investigation which includes a criminal check, credit report, drug screen and reference checks.

    Setting the highest standards for all to follow!