Job Description

THIS IS AN EXAMPLE FOR REFERENCE, KINDLY EDIT BASIS ROLE REQUIREMENT 

• Receive Inbound calls assist Agency and Insurers with their queries related to the policy. • No Sales required • P & C license for South Carolina or the ability/desire to obtain within 30 days. We will provide required training to help getting the license. • Demonstrates awareness of company policies and procedures while applying sound judgment within scope of their empowerment and follows guidelines. • Educates and promotes Self Service options. • Must be able to work in a fast-paced, structured, dynamic and high-transaction environment, with the ability to maintain composure in stressful situations and manage and diffuse angry or upset customers. • Capable of achieving call center performance metrics and targets. • Able to work nights and weekends, variable schedule(s) and overtime as necessary. • Works independently and seeks Supervisor support when necessary.

Qualifications

• High School Diploma or GED equivalent • 1-2 years in a customer support role, preferably in a call center or customer service environment required • Proficient using Microsoft Suite • Excellent organizational, written and verbal communication skills • Insurance Experience is a MUST

Property and Casualty Insurance License Preferred • Competitive Salary based on experience • Medical/Dental/Vision • Employer Paid Life Insurance and Short/Long term disability insurance • 401(k) with Employer Match • Generous PTO (15 days in your first year!)

Additional Information All your information will be kept confidential according to EEO guidelines.