Position Summary: $50,000+ per year

The Workout Anytime General Manager is responsible for the overall operational and financial performance of the club; including sales performance, profitability, member satisfaction, asset management, fiscal responsibility and compliance, and employee training and development. The General Manager will ensure the fiscal effectiveness of all profit centers and provide leadership to accomplish overall departmental and club objectives. The General Manager will work hand in hand with each team member to guarantee operational excellence.

Responsibilities:

Committed to delivering excellent member service

Greet all members by name

Regularly walks the floor to shake hands and build rapport with our valued members and guests

Responds quickly and courteous to member issues and concerns

Understands the company’s Mission Statement, core values and overall culture of the business, leading by example and holding all employees accountable to the Standards of Workout Anytime

Creates a positive and healthy workplace that fosters constant and never-ending improvement

Whenever possible meet and greet all guests (potential members) and always ensure all guests complete the guest courtesy card

Interview all members who are canceling their memberships in an to attempt to determine the reason for their dissatisfaction, and possibly retain them as members

Conduct a walk-through of their club hourly to ensure that the equipment, locker rooms and overall facility maintenance are meeting WOAT standards

Follow all club policies and procedures as per employee handbook

Live and promote our Company Standards

Confirm all tour/appointments for the following day

Works in collaboration with the sales team to ensure the club is meeting or exceeding the daily, monthly and yearly membership forecasts

Ensure each full-time Fitness Consultant generates a minimum of five (5) appointments per day, with the goal being ten (10)

Ensure each part-time Fitness Consultant generates a minimum of two (2) appointments per day, with the goal being five (5)

Through member referrals, marketing, and community outreach the GM will personally generate at least 50% of club tours necessary to achieve new member enrollment goals

Convert at least 70% of incoming telephone inquiries to appointments for club tour

Generate a minimum of five (5) appointments per day, with the goal being ten (10).

Enroll at least 80% of all touring prospects

Schedule at least 60% of all new members for a complimentary Success Session with appropriate Fitness Department staff

Maintains managerial oversight for all departments and communicates regularly with department heads regarding the performance of each department

Schedule all front desk employees and sales team to ensure the club is staffed properly to hit their goals while staying within the parameters of the payroll budgets

Provides feedback and positive reinforcement on a regular basis to encourage and motivate the staff

Holds a production meeting daily with the membership and personal training departments to manage the KPI’s of those departments, and coaches and trains the staff on what that departments must to do to attain our goals

Conduct weekly staff meetings to reinforce team building, education, and communicate the team’s KPI’s

Conducts written reviews of all employees – quarterly

Oversee member service and sales staff to ensure they display a friendly, attentive and service oriented approach to all members

Ensure all prospect/guest information is entered in the club management software system and complete all required tracking forms and processes

Communicate with staff through meetings, memo books, Slack, Get Guru, emails and direct contact to ensure they are kept up to date on developments that affect club operations and or the member experience

Manage and lead the retention strategy and systems including weekly reporting. Communicate the findings to the entire staff

Create and update Member Service schedules to ensure proper coverage and a world-class member experience

Calculate, enter, and submit payroll for the club staff

Clock in and out for all hours worked including all breaks, lunch, etc. Ensure the entire clubs staff does so as well

Arrange meetings with underperforming staff to provide a coaching session and a progress improvement plan

Conduct on-going member service and sales training with all associates

All other duties as required

Requirements:

Demonstrated ability to sell and train others to sell

This job operates in a high-paced health club environment

Flexibility in response to unexpected changes in work assignments

Must be able to effectively interact and communicate with individuals at all levels of the organization and members

Must have knowledge of office administrative procedures

Proficiency in computer skills including Word, Excel, Outlook, PowerPoint

This is a non-exempt, full-time position with varied hours based on business needs. This position requires night and weekend hours

Strong attention to detail

Outgoing personality with a love to serve and please customers

Supervisory Responsibility

This position is responsible for the leadership, interviewing, hiring, scheduling, performance management for the entire club staff

Travel:

There is very little travel in this position. The employee may be asked to travel to banks, office supply stores, other clubs, or to corporate for meetings.

Physical Demands:

While performing the duties of this job, the employee is regularly required to talk or hear. This role will require walking and standing during entire shift. This position can require you to remain stationary for long periods of time. This position will require the ability to lift weights, 5lbs up to 100lbs and bend or stand as necessary. This position will also require frequent washing of hands and partial or full cleaning of the equipment, facility, and locker rooms. Reasonable accommodations will be made to enable individuals with disabilities to perform these essential functions.

Education and Experience:

Minimum of a high school diploma and college preferred.

Previous fitness industry experience is a plus.

Minimum of 2 years as a manager or supervisor

Competencies:

Integrity & Trust: Demonstrates consistently sound personal and business ethics and behaviors. Builds trust with others through openness and candor. Communicates intentions, ideas, and feelings openly and directly.

Sales Strategy Development: Quantifies and prioritizes available opportunities for achieving sales performance objectives. Identifies future sales-related trends, creates clear action plans for achieving results, and adapts strategy to changing conditions.

Customer Focus: The ability to identify and respond to current and future customer's needs.

Accountability: Takes responsibility for all work activities and personal actions; follows through on commitments; implements decisions that have been agreed upon; maintains confidentiality with sensitive information; acknowledges and learns from mistakes without blaming others; recognizes the impact of one’s behavior on others.

Initiative: Identifies opportunities and issues -proactively acts and follows through on work activities to capitalize on or resolve the issues.

Negotiation Skills: Effectively explores alternatives and positions to reach outcomes that gain all parties support and acceptance.

Safety: Places high value on workplace safety of self and others; maintains a clean environment. Identifies potential hazards and pursues corrective actions; follows established safety policies and procedures.

Communication Skills: Conveys information accurately, concisely, and compellingly to a variety of audiences and adapts communication methods based on situation.

Coaching Skills: Provides timely guidance and feedback to help others strengthen specific knowledge/ skill areas needed to accomplish a task or solve a problem.

Business Acumen: Fosters knowledge in policies, practices, trends, and information affecting the business and/or industry.

Continuous Improvement: Originates action to improve existing conditions and processes using appropriate methods to identify opportunities, implement solutions, and measure impacts.

Managing Change: Encourages others to seek opportunities for different and innovative approaches to addressing problems and opportunities, facilitates the implementation and acceptance of change within the workplace.

Teamwork: Actively participates and fosters an environment that sustains a collaborative approach to working with others.

Decision Making: Identifies and understands issues, problems, and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts, constraints, and probable consequences. The ability to make decisions and solve problems involving varied levels of complexity, ambiguity, and risk.

Building Partnerships: Identifies opportunities, and takes action to build strategic relationships between, teams, departments, units, or organizations to help achieve business goals.

Conflict Management: Prevents, manages, and/or resolves conflict.

Inspires Vision: Articulates a clear image of the future or sense of purpose and inspire others to believe and work towards it.

Influencing Others: Gains others' support for ideas, proposals, projects, and solutions.

Forward Thinking: Anticipates the implications and consequences of situations and takes appropriate action to be prepared for possible contingencies.

IF YOU DECIDE TO APPLY...

We will be asking you to take our Personality Assessment through 16personalities.com. You will be automatically prompted to take the Assessment as part of the online Application process. The assessment is provided on-line and takes about five (5) minutes.

Don't be nervous, this is not a test, there is no "pass" or "fail." It's simply an Assessment that will help us ensure we consider you for a position best suited for you. It will also be used to help us ensure you are most effectively trained and developed so that you thrive and grow should you join Workout Anytime Port Orange.

Workout Anytime Danville (Danville Fitness Holdings, LLC) is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. The above statements are intended to describe the general activities, duties, and responsibilities that are required of the employee for this job. Please note these statements are not an exhaustive list of all activities, duties, and responsibilities. Duties, Responsibilities, requirements, and activities may change at any time with or without notice