Job Description

Daystar Television Network is looking for a PARTNER SERVICES REPRESENTATIVE (CALL CENTER/DATA SERVICES) to work at our Headquarters Office in Bedford, Texas.

JOB SUMMARY/ PURPOSE:

Responsible for account set up, maintain, and review recurring account for accurate information via the partner’s account. In addition, work with Data Services/Correspondence department via data entry, scanning mail, maintain balance, run recurring transactions, including declines. Keep track of received data and sourced documents. Prep mail for processing transmissions. Prepare deposit by batch and transfer information to deposit log sheet.

Additionally, assist with spiritual support to partners seeking prayer and other services. Responsible for sharing Biblical guidance, counseling, and prayer through phone calls with partners and members.

DUTIES/RESPONSIBILITIES:

• Keep record of customer interactions, process customer accounts.
• Maintain partners records by following the techniques and procedure as outlined by department format.
• Build sustainable relationships of trust through open and interactive communication.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Manage incoming calls by providing spiritual support for partners and members through: Teaching Biblical principles; sharing the Gospel of the Lord Jesus Christ; Spiritual.
• Identify and assess partner/viewer needs to achieve satisfaction.
• Resolve problems by clarifying complaints, provide appropriate solutions and alternatives with the time limits; follow up to ensure resolution by using department standard procedures.
• Provide accurate, valid, and complete information by using the right methods/tools.
• Follow communication procedures, guidelines, and policies.
• Contribute to overall team effort by accomplishing related results as needed.
• Gather information electronically or physically to generate statistical reports as needed.
• Communicating with partners via phone, emails and/or letters
• Any other duties assigned.
• Attend Daily Devotion, scripture reading, prayer.
• The job requires working weekends 3-times a year during the ministry fundraising period, including daily assignment. Any other duties as assigned. Regular attendance is required.
• Must be a Christian who is personally committed to the Lordship and Gospel of the Lord Jesus Christ. Must be able to work extended hours during special events

SKILLS/QUALIFICATIONS:

• High School and/or Associates degree graduate
• Excellent Typing and Data Entry Skills
• Proficient in Microsoft Office Word/Excel
• Adaptability to different personality types and backgrounds
• Great communication skills written and oral.
• Ability to multi-task, set priorities and manage time effectively.
• Excellent Phone and verbal skills along with active listening
• NetSuite Software preferred and Microsoft SharePoint is a plus

PHYSICAL DEMANDS:

• Must be able to sit at workstation for extended periods of time
• Requires normal range of hearing and vision

WORKING CONDITIONS:

The job requires working weekends 3 times a year during the ministry fundraising period, in addition to possible weekends.

Company Description

Daystar Television Network is an award winning, faith-based network dedicated to spreading the Gospel 24 hours a day, seven days a week – all around the globe, through all media formats possible.