At Make-A-Wish® America, we are more than a great place to work — our work is life-changing. Together, we create life-changing wishes for children with critical illnesses. Nearly 40 years ago the inspiration for Make-A-Wish began with one little boy's wish to be a police officer. Today, together with our volunteers, donors, staff and supporters, Make-A-Wish has granted more than 500,000 life-changing wishes and transformed countless lives.

THE TEAM

Make-A-Wish America is the national headquarters for our organization, providing resources and support for our Chapters around the country. The Revenue Partnerships and Services Team is committed to providing a best-in-class donor experience by elevating our fundraising programs across the country. This team of fundraising professionals are driving a culture of philanthropy to provide resources to grant a wish for every eligible child.

THE ROLE

The Senior Manager, Revenue Strategy & Prospecting will be responsible for the creation and maintenance of revenue strategy best practices to drive revenue across all channels throughout the Enterprise. In addition, this position will develop reports and dashboards with visualization tools, ensure research tools and sources are maximized, and manage all prospects generated by national, across chapters, and MAWA fundraising staff. This position will create and manage Salesforce guidance for moves management for chapters and MAWA staff. The Senior Manager will be responsible for designing and implementing comprehensive prospect identification strategies that apply to both MAWA and MAW Chapters, with a focus on identifying individuals, foundations, and organizations with the affinity and capacity to provide charitable support to the MAW enterprise. This position is responsible for the successful adoption and growth of Salesforce as a primary strategy for Revenue team members to support a fundraising and donor-driven culture enterprise-wide at Make-A-Wish (MAW).

WHERE YOU COME IN

As the Senior Manager, Revenue Strategy & Prospecting you will: ****

• Lead and oversee Revenue Strategy initiatives including planning and managing moves management across MAW, portfolio creation and management, and strategic revenue reporting and dashboards for fundraising staff and leadership
• Using a wide range of sources, researches, organizes, and evaluates a prospect’s giving capacity, philanthropic propensity, and connection to the organization.
• Rates donors and prospects in terms of inclination and capacity, makes recommendations for qualification strategies and discusses with fundraisers.
• Develop strategies to ensure that newly identified prospects are presented and assigned to the fundraising team in a timely manner.
• Utilizes business intelligence to find connection points and develop a prospecting strategy.
• Generates targeted constituent profiles based on tiered levels of research in areas of financial capacity, biography, profession, philanthropy, and other factors.
• Manages moves management process across the enterprise; supports ongoing review of new and existing donors to ensure correct placement
• Supports data analysis to provide ROI-based recommendations for program and process improvement.

WHAT YOU’LL NEED

• 5+ years relevant experience in successful fundraising and major gifts program
• 5+ years experience with donor analytics and interpretation of data.
• 3+ years of experience leading Revenue strategy initiatives including planning and managing moves management, portfolio creation and management, and strategic revenue reporting and dashboards for fundraising staff and leadership
• Non-profit experience and experience in a large federated or decentralized business strongly preferred.
• Position may require travel to organizational conferences and events.

WHAT WE OFFER

BENEFITS

• Comprehensive benefit package, effective day 1: Medical, Vision, Dental, Wellness**
• Competitive compensation with annual incentive potential
• Health Savings Account and Flexible Spending Account Options
• Health Reimbursement Account fully funded by Make-A-Wish
• Short Term Disability*, Long Term Disability* and Life Insurance
• Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo
• 401(k) Retirement Savings Plan with 5% match after one year of service
• Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program

TIME OFF

• Up to 15 PTO days
• 10 Sick Days
• 11 Paid Holidays
• 2 Volunteer Days after one year of service
• 2 Personal Days accrued annually
• Maternity Leave

ALSO...

• Employee Awards and Recognition Programs
• Individual and Leadership Development
• Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets

*Monthly premiums paid for the employee for vision, dental, and short/long term disability.

Diversity, Equity & Inclusion Vision

Make-A-Wish is committed to championing diversity, equity and inclusion, fostering an organization that is accessible and welcoming. In turn, we are uniting communities to help make more wishes possible.

• Our mission is most effectively fulfilled through a commitment to diversity, equity and inclusion as core values and practice.
• It is only through our mosaic of different cultures, perspectives and experiences that we can grant life-changing wishes to every eligible child.
• As the world’s largest wish-granting organization we stand against racism and intolerance and are committed to representation and acceptance, creating a sense of belonging, and practicing fairness in creating opportunities for our wish families, volunteers and staff.
• Diversity: Diversity at Make-A-Wish is about recognizing and valuing our differences as well as focusing on our shared meaning and humanity.​ Diversity is the collection of unique attributes both visible and invisible, traits, and characteristics that make up individuals. They include race, gender, abilities, values, beliefs, experiences, backgrounds, preferences, behaviors, socioeconomic status, physical appearance, age, sexual orientation/identity, and more.
• Equity : Equity at Make-A-Wish is ensuring all Wish Kids, families, and volunteers and our stakeholders, regardless of background, receive the resources and support to ensure highly impactful outcomes.
• Inclusion: Inclusion at Make-A-Wish is creating an environment where Make-A-Wish Kids and families, colleagues, volunteers, and stakeholders feel they are welcomed, respected, and valued, and those feelings are both real & perceived.
• Belonging: Belonging at Make-A-Wish describes the experience of being accepted, included, and respected by those around you. You have a sense of community and connection with others and feel that your full potential is engaged in the Make-A-Wish mission.

We respect and ensure equal opportunity, regardless of race, religion, ethnicity, national origin, age, gender identity, sexual orientation, disability, perceived disability and other legally protected characteristics. Make-A-Wish America utilizes E-Verify in its hiring practices to achieve a lawful workforce.

Required Skills

Required Experience

Position Summary:

Provide leadership and management for the quality department and foster the quality philosophy and culture of the company. Establish, maintain, and optimize an effective quality management system. Create and implement a quality plan to achieve the levels of quality established through organizational goals, customer expectations, related stakeholders, and market competition.

General Responsibilities

• Lead the Quality Program
• Assist project teams in the development and execution of all projects.
• Budgetary and operational matters of the Department.
• Responsible for overall Department organization and personnel, development of Company policy and procedure as it relates to quality control of both Code and Non-Code work of the Company, record keeping, licensing and/or accreditation in support of the Company undertakings, personnel training and certification, and direction of the Department in support of the Company’s undertakings.
• Further development and implementation of quality control procedures, methods, and documentation as it applies to the control of the quality of all work performed by the Company.
• Coordinate and communicate with other corporate departments and their managers/supervisors as it relates to quality of all work performed by the Company.
• Establish NDE procedures and manage NDE performed by Company’s own technicians and maintain credentials/certifications for the same. Identify and propose other forms of NDE and NDE certifications that can be an asset to the Company.
• Maintain AWS-CWI certifications and ASNT Central Certificates for NDT. Identify additional certifications and obtain as approved certifications that support our work acquisition efforts and of benefit to the Company.
• Manage the established quality control organization and monitoring of all inspections and applicable documentation/record keeping required by law and codes for the purchasing, assembly, fabrication, repair, and new construction of power generating and industrial boilers, pressure vessels, and high energy pressure piping systems.
• Manage Authorized Inspection Agency and Authorized Inspector services in support of our ASME/NBIC Code undertakings.
• Develop and implement quality control procedures and methods for various other phases of the Company’s work including such items as architectural, civil/structural, electrical, instrumentation, mechanical, and refractory construction.
• Set, monitor, and attain Department goals. Communicate these goals to all ranks in the Department. Conduct regular meetings with Department personnel.
• Responsible for Department personnel decisions and monitoring of performance.
• Ensure proper tools and equipment resources are available to support the commitments.
• Stay current with Industry trends and methods.
• Establish and maintain relationships with third-party agencies and subcontractors in support of the Quality Control Department.
• Review procedures of, and participate in the selection of NDE, Inspection, Engineering, Heat Treating and material supply vendors/subcontractors for work taken on by the Company.
• Identify training and resource improvement opportunities and communicate these to Management for approval and implementation.
• Develop working relationships with customers, both internal and external, to understand customer needs, and specifications and address any issues promptly and efficiently.
• Assume additional responsibilities as directed by division and corporate management. Travel as required to attend, but not limited to, meetings, site visits, training, etc.
• Develop Inspection Test Plans that capture the required codes, standards, and specification requirements, to meet the Customer/contract needs, create inspection hold points, review points and testing criteria for all projects.
• Maintain the Welding Database including Welder Certifications and Continuities, update WPS/PQR and WPQ when code revisions require.
• Maintain the Quality Manuals to reflect all changes in the Codes that apply.

Preferred Qualifications:

• Bachelor’s Degree in Engineering or Engineering Technology curriculum.
• Minimum 5 years’ experience in quality control inspection associated with construction quality control processes and procedures and inspections associated with fabrication.

OR

• · Minimum 10 years’ experience in construction quality control processes and procedures, inspections, and at least 5 years involving working with Codes and inspections associated with fabrication, installation, and repair of boilers, pressure vessels, and high-energy piping systems.
• · Leadership and motivational skills.
• · Good oral and written communication skills.
• · Safety and safe work culture/leadership.
• · Reasoning and problem-solving ability.
• · Motivated, goal-oriented individual.
• · Business understanding with a balanced approach to technical, business, and people aspects of business.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be a complete list of all responsibilities, duties and skills required of personnel so classified. Duties and responsibilities may be added or changed as deemed appropriate by management at any time.