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Technology Consultant and Support Tech near Dallas Design District

WRLD Tech Consultancy

Technology Consultant and Support Tech near Dallas Design District

Dallas, TX
Full Time
Paid
  • Responsibilities

    Job Description

    We are seeking a Technology Consultant And Support Tech Near Dallas Design District to join our team! You will resolve computer-related issues for clients of our small but growing technology & marketing consulting firm with a niche in the high end custom furniture and case goods manufacturing industry. In Dallas, it's a small team and it's mainly contractors right now, but looking to hire a full time employee that has an eye for design and is technically proficient. Small team also means small budget but room to grow and possibly help build the company to the next level.

    Firm believer in 'actions speak louder than words'. With that said, whoever fits best from the hiring process, we will enter a 2 month period before benefits and other terms kick in.

    RESPONSIBILITIES:

    • Provide technical assistance with computer hardware and software
      • Using remote access software, and in person.
      • Support for clients is usually Windows, but occasionally Mac - bonus for Linux (CentOS specifically) would be a bonus (we host our client's websites!)
    • Resolve issues for clients via phone, in person, or electronically
    • Recommend hardware and software improvements
    • Track customer issues and resolutions

    QUALIFICATIONS:

    • Previous experience in IT, customer service, or other related fields
    • Ability to build rapport with clients
    • Strong troubleshooting and critical thinking skills
    • Receptive of constructive criticism in a two way/bidirectional fashion
    • Positive and professional demeanor

    But before you apply, do you think you'd like working for us given our online presence - maybe start with Google, our website, and whatnot - 'WRLD Tech' is probably a good initial query.

    Further, this position will include occasional travel, and will need to be on-site/in-person much more starting off and during training, so ability to travel with reliable vehicle is important as well, we have clients in Denton, to mainly the Dallas Design District and Central Dallas all the way up to McKinney, and servicing them on site is (hopefully and usually rare but) key aspect of the job. Also, not afraid to get your hands a little dirty running CAT6 and mounting network racks. When fully trained and comfortable, working from home is ideal until this COVID-19 stuff dies down.