• $23.00 TO 24.00 PER HOUR (DOE) 
• Medical & dental benefits and 401K plan with employer matching contribution.
• Paid vacation and 15 paid holidays
• Full time (40 hours per week)

The Resident Services Coordinator will be responsible for coordinating, advocating, and obtaining services for residents to support them in achieving long-term housing stability, independence, self-sufficiency, community integration and wellness in the community.

RESPONSIBILITIES:

• Develop and maintain healthy and productive professional helping relationships with all residents to ensure that:
• Residents and their guests conduct themselves appropriately and in a manner that promotes mutual respect among property management staff and resident neighbors and promotes and maintains harmony in the community.
• Residents actively participate in voluntary services by attending meetings and scheduled appointments.
• Residents’ social service, behavioral healthcare, and physical healthcare needs are routinely, promptly and appropriately addressed.
• Conduct regular meetings with property management staff and service providers to establish and continuously improve standard policies and procedures for effectively addressing resident and property issues and concerns. As needed, and via collaboration with property management, security and maintenance staff and staff from the community agencies serving residents, develops, documents and coordinates the execution of collaborative and intensive individualized plans for addressing the specialized needs of those residents experiencing significant challenges to maintaining residential stability.
• Assist in efforts to advocate for and develop resources for the apartment community and other affordable and permanent supportive housing programs by collecting and maintaining accurate data and information on all activities and outcomes achieved with and by residents and preparing qualitative and quantitative reports on activities and outcomes as needed.

REQUIREMENTS:

• A Bachelor’s degree in social work, behavioral health or related field, or 2 – 3 years related experience.
• A minimum of 2-3 years of experience working in programs serving homeless or other special needs populations.
• Experience working in a supportive housing or other residential setting a plus.
• A personal commitment to the mission of affordable senior housing.
• Excellent written, verbal and electronic communication skills.
• Excellent organizational and interpersonal communications skills.
• De-escalation, conflict resolution, and crisis response and management skills.
• Excellent multitasking skills.
• Individuals with personal experience of mental illness and/or homelessness and/or other lived experience are strongly encouraged to apply.
• Knowledge of Microsoft Word, Outlook, Excel Spreadsheets, and Yardi  or comparable property management software.
• Candidate will be required to pass a background and drug screening (A conviction will not necessarily disqualify you from employment with WSH Management).
• Only qualified candidates will be contacted.

Based in Irvine, California, WSH Management (WSH) manages quality apartments for both affordable and market rate households.  Established over 20 years ago, WSH currently manages over 65 communities and has over 175 employees.

At WSH Management, we strive to enhance the quality of life for residents of apartment communities we manage by providing a decent and desirable residential environment.  We are currently looking for dynamic people to join our team!

WSH Management provides equal employment opportunity without regard to race, color, religion, sex, pregnancy, national origin, ancestry, citizenship, age, marital status, disability, veteran status, sexual orientation, gender identity, genetic information, or any other basis protected by law. If needed, reasonable accommodations for the hiring process will be made.

WSH Management is a drug free workplace.

WSH Management is an Equal Opportunity Employer (EOE) M/F/D/V/SO

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