Benefits:

Competitive salary

Dental insurance

Health insurance

Training & development

Opportunity for advancement

About the role

The Intake specialist performs various general administrative task such but not limited to creating documents, proofreading, sending communications, scheduling and filing.

· Responsibilities:

· Manage incoming ticket requests

· Interact with ticketing systems (client and internal)

· Coordinate team member schedules

· Handle the first point of communication with clients regarding tickets and their status

· Interact in real-time with technicians to manage tickets, completions and adjustments

· Submit end-of-day ticket report day

· Manage technician-submitted Quotes to clients for out-of-scope projects

Candidate requirements

· Minimum of 18 years of age with a High School diploma or GED

· Must be able to pass full background check and drug screening

· Detail-oriented precision in all areas of work

· Strong organizational skills, including the ability to manage multiple schedules and calendars

· Ability to prioritize tasks according to urgency and meet tight deadlines

· Proficiency with basic office equipment and office management software

· Strong interpersonal skills, both in person and over the phone

· Ability to comfortably multitask and shift gears throughout the workday

Schedule

· 8 to 10 hours shift

· Day Shift

· Monday to Friday

· Overtime

· Weekends as needed