Job Description

• This role is hybrid in nature, with a combination of on-site workdays and remote workdays.
• Provides desktop\server hardware and software support, network connectivity, and mobile device permissions to internal customers, including applications, email, remote access, network accounts, and printing issues.
• Responsible for the telephone support line, coordinating help desk activities, including logging support calls and follow up on resolution.
• Coordinates work hours, support tasks and projects with fellow IT Support Analyst and with the Systems Administrators to ensure complete coverage of Help Desk hours.
• Research and tests new desktop technologies including operating systems and specialized user software with existing computer environment.
• Installs, upgrades, and maintains desktop software, operating systems, hardware, and peripherals for staff use. Builds and configures new PC's and laptops providing staff with hardware/software upgrades as needed and recommends replacement of obsolete desktop hardware, software, and peripherals as needed.
• Creates user accounts and handles maintenance. Provides research and assistance to other technical services staff as needed.
• Performs basic level server builds along with maintain server operating system patch updates. Monitors backups and performs first level troubleshooting of backup issues.
• Maintains and manages desktop\server hardware inventory and spare components inventory.
• Coordinates and maintains software inventory, and licensing, to assure adherence to copyright laws and availability of software when needed. Recommends improvements to licensing policy, where appropriate.
• May be required to perform other duties as assigned.

Qualifications

• Associate degree in Information Technology or related field or High school diploma or GED equivalent with IT Certifications (i.e. CompTIA A+)
• Technical troubleshooting skills.
• Experience helpful in customer service and Desktop/Hardware troubleshooting.
• Experience using Microsoft Windows Desktop

Preferred Experience:

• Two to three years of prior experience in help desk or desktop support capacity.
• Experience working with Electric Cooperatives is a plus.

Additional Information

• Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
• Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards.
• Must be able to lift and carry up to 25 lbs.
• Must be able to talk, listen and speak clearly on telephone.

All your information will be kept confidential according to EEO guidelines.