Job Description
Serving as the liaison between business users, co-op members and the Technical Services team to analyze information needs, identify, and manage project scope, facilitate requirements gathering sessions (group and individual), proactively communicate project status including issues, timelines, budget, and resources needs.
This role is hybrid in nature, with a combination of on-site workdays and remote workdays.
- Support projects through the entire lifecycle (planning, execution, and closure), ensuring projects are delivered on time within scope and within budget.
- Define project scope, objectives, and deliverables in collaboration with stakeholders.
- Create, manage, and report on detailed project plans, timelines, and budgets.
- Identify, manage, and report project risks and issues, implementing mitigation plans as needed.
- Facilitate communications and collaboration among cross-functional teams.
- Conduct regular project status meetings and provide updates to stakeholders and Tech Services management.
- Create and maintain current state and future state documentation, process flows, and diagrams.
- Identify process improvement opportunities to define an ideal “future state”.
- Elicit, translate, validate, document, communicate, negotiate, and manage requirements.
- Work with stakeholders and SMEs on system specifications, functionality, user interfaces, system documentation, user manuals, training materials, testing activities, quality assurance, and user acceptance testing.
- Deliver informative, well-organized oral presentations and written reports and timelines.
- Coach colleagues across the organization in project management and business analysis techniques.