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Customer Service Member for Canine Lodging Hotel

Wag N Woofs Llc

Customer Service Member for Canine Lodging Hotel

Mill Valley, CA
Full Time
Paid
  • Responsibilities

    Job Description

    NOW HIRING A TEAM MEMBER AT ALPHADOG LODGING

    We are seeking a motivated and committed dog lover who finds value and fulfillment in taking care of animals and loves interacting with people. Alpha Dog Lodging is an outdoor play facility for daycare and boarding. We are proud to be a “home away from home” for dogs. If you want to be a part of a positive, GREEN business, delivering genuine service to the community and enjoy working to deliver best in class customer service , please apply now! Alpha Dog is looking for long-term committed team members. We offer paid medical benefits for regular full-time team members, vacation and competitive wages for this position, as well as the gratifying task of caring for your local canine.

    QUALIFICATIONS :Preference is to someone who has experience multi-tasking many high priority responsibilities with a positive attitude while providing the best customer service to all clients.

    This position requires the ability to adapt to change, to be innovative, and communicate clearly.

    You must have the ability to think critically and have great attention to detail.

    Alpha Dog team members work diligently at providing safety and comfort for each dog. This requires you to be active, but our hard work is rewarded in the form of happy wagging tails. The dogs depend on our reliability so the culture we instill at Alpha Dog creates a close-knit team. We are looking to add another person to our Alpha Dog family who values:

    • Customer service experience
    • Excellent communication skills
    • Self-motivation
    • Willingness to grow and develop
    • Being proactive with a strong work ethic
    • Engagement with staff and dogs alike
    • Creating a safe, fun and clean environment
    • Patience and affectionate when dogs must be disciplined
    • Following directions well
    • Commitment to your team
    • Long-term commitment to Alpha Dog
    • Part-time transitioned to full-time
    • Ability to work full time shifts a week
    • Open availability on HOLIDAYS AND BOTH WEEKEND DAYS
    • Shifts start at 12:00pm, 5pm
    • Shifts end at 5:00pm, 9:30pm
    • Flexible Schedule
    • Ability to lift 50 lbs. and more
    • Ability to work outdoors in all seasons
    • Ability to stand for up to 8 hours

    JOB RESPONSIBILITIES:

    We will provide resources and hands on training to prepare you for success. You will be responsible for:

    • Personally, resolve customer issues; updating management and staff as to resolution outcomes
    • Creating daycare and lodging reservations and scheduling new client assessments
    • Solving any issues occurring on shift such as (but not limited to) a pet that is out of food, a pet not eating, playgroup behavior concerns, follow up on administering medications in a timely manner, contingency planning and problem solving at time of occurrence
    • Up-sell a range of our awesome services (grooming, training, puppy social)
    • Retaining pet notes and ensuring key information is communicated to Pet Parents appropriately and in a timely manner
    • Supervising and maintaining order in a large group of loud and active dogs
    • General facility sanitation
    • Knowing each dog’s placement and escorting dogs to the indoor and outdoor areas
    • Taking a genuine interest and learning all dog names and personalities
    • Administering medication
    • Serve meals and medications
    • Remove dog waste

     

    Please note : We follow CDC guidelines for COVID-19

    Job Types: Full-time, Part-time

    Pay: $15.00 per hour

     

     

    Company Description

    AlphaDog Lodging is a canine lodging in Marin County. We offer daycare, boarding, grooming, training and puppy socialization! All dogs are assessed to ensure a fun time for each dog! Our full-time employees are offered training in dog behavior and customer service gratification, and great health insurance benefits too. We are green company that practices ways to better the environment!