Job Description

WHAT YOU’LL BE DOING (THE JOB)

THE CLIENT CARE COORDINATOR DUTIES INCLUDE:

• Answering phone calls and emails, scheduling appointments, triaging questions, and preparing our clients for their visit.
• Versed in electronic or cloud-based practice management software.
• Welcoming clients in a friendly, helpful, and compassionate manner.
• Coordinating workflow between clients and the clinical team.
• Educating and advising clients regarding hospital services and practices.
• Relaying doctors’ recommendations to clients.
• Learning about the best quality of medicine and pet care by attending staff meetings and on and off-premises CE events.
• Processing client requests while ensuring the highest quality of care and satisfaction for our clients at all times.
• Processing admissions and discharges and accurately scheduling follow up appointments as necessary.
• Ensure food and medication orders are properly filled.
• Processing invoices and payments accurately.
• Updating and maintaining client/pet records and files in accordance with legal requirements.
• Helping with other administrative duties and projects as appropriate.
• Serving as an integral link between the clinic and the community by helping with social media and event planning.
• Other duties and tasks as they arise. Keep in mind we’re a new and growing business!

WHAT WE NEED FROM YOU (REQUIREMENTS):

• At least a year of experience in a client facing role. You care about providing a good experience for all of our pet owners and their animals.
• Excellent follow-up skills with clients and colleagues.
• You are organized, detail-oriented and have excellent follow-up skills.
• Common sense. You understand the importance of following our systems but when you have a question about a special case or something that falls outside the norm, you know to escalate it to the right people.
• Reliability and punctuality. You understand the importance of your role to the team and our clients.
• Patience. You take the feelings and needs of others into account, display patience even when others around you may be stressed, upset. This includes pets, owners, and colleagues.
• Resilience. You are able to stay the course, support co-workers, pets and pet owners in the face of pressure or hardship.
• You are an excellent communicator. You are a good listener and able to distill critical patient information to veterinarians, other teammates, and patiently explain clinic hours, services, medical standards of care to clients.
• Empathy and compassion. As the first and last person our clients and pets interact with during a visit you do your best to ensure that owners and pets feel welcome, safe, and cared for.
• Have demonstrated experience using Windows-based computer programs.
• Experience using social media tools like Instagram, Facebook, Twitter.
• Able to lift 30lb.

Company Description

Wagnolia Veterinary Clinic is hiring! We are a progressive, state-of-the-art veterinary clinic offering gold standard medicine to patients in the Uptown neighborhood in Chicago. We are looking for a full-time Client Care Coordinator who has the leadership and soft skills needed to provide positive outcomes and experiences for our patients and clients, treating each pet like it is our own. If you want to be part of a team that values collaboration, community service, and a supportive work environment, please give us a shout!